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ADT - Terrible Service
Home Security - Complaint
Review by anumikk on 2013-01-02
Rating: 
I've been a customer of ADT since 1995. And the service used to be good. Now, I would never recommend ADT to anyone! Stay clear of this company, your house could be burning down and they would put you on hold and an hour later tell you that they could maybe answer your questions the next day or soon after.
ADT has the worst customer service I've ever experienced, and that's saying something. The fire alarm was going off in my house for over an hour while I was on hold and treated very rudely by the support teams. One lady told me it was hard for her to hear me and told me very rudely to go outside since it was kind of hard for her to hear. I live in Iowa, its freezing, literally. After being hung up on numerous time, being put on hold for who knows how long, and being told that maybe I should try calling back tomorrow during normal working hours, I was beyond frustrated. They only started listening after I threatened to call my lawyer, then they suddenly became more amicable. I don't pay that much to be ignored while my house has alarms blaring so loud that I still have tinnitus. Once again, worst service, I'm currently looking to replace them.
ADT has the worst customer service I've ever experienced, and that's saying something. The fire alarm was going off in my house for over an hour while I was on hold and treated very rudely by the support teams. One lady told me it was hard for her to hear me and told me very rudely to go outside since it was kind of hard for her to hear. I live in Iowa, its freezing, literally. After being hung up on numerous time, being put on hold for who knows how long, and being told that maybe I should try calling back tomorrow during normal working hours, I was beyond frustrated. They only started listening after I threatened to call my lawyer, then they suddenly became more amicable. I don't pay that much to be ignored while my house has alarms blaring so loud that I still have tinnitus. Once again, worst service, I'm currently looking to replace them.
Comments:
Posted by Alain on 2013-01-02:
You might want to file a complaint about this to the Iowa Attorney Generals Consumer Protection Division via http://www.state.ia.us/government/ag/file_complaint/index.html or by calling 515-281-5926 / 888-777-4590 Additionally, a report to http://www.ftc.gov/bcp/index.shtml wouldn't hurt.
Posted by trmn8r on 2013-01-02:
Is there evidence that if you hadn't called in a false alarm, they would not have forwarded the alarm to the fire department?
Were you on a cell phone? That would explain their suggestion that you move to another location so they could understand the conversation.
Sounds like they were advising you that during normal business hours they could resolve the false alarm problem. Did they ultimately do anything to stop the alarm?
Were you on a cell phone? That would explain their suggestion that you move to another location so they could understand the conversation.
Sounds like they were advising you that during normal business hours they could resolve the false alarm problem. Did they ultimately do anything to stop the alarm?
Posted by yoke on 2013-01-02:
That is unthinkable that they would not send someone out to shut off the alarm and expected you to wait a few days for it to happen. Since they heard the alarm going off it should have been taken care of right away.
Posted by samanthasmom on 2013-01-02:
Why couldn't you turn the fire alarm off yourself? We don't have ADT so I have no idea how they operate but why couldn't you shut it off yourself? Or at the very least remove the battery?
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