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Paypal - Confused and Furious User Suspended Without Warning or Explaination
Paypal/eBay - Complaint
Review by logan663 on 2013-01-02
Rating: 
SAN JOSE, SOUTH CAROLINA -- Ebay/Paypal suspended account, offered no information, no appeal, no resolution. Account was suspended without warning or apparent reason. When trying to discover why, I was told I needed to obtain a subpoena. As of 12/31/12, two items had sold on Ebay. The following day my account was suspended. Without any information, I didn't even know whether to ship or not. Turned out payment was held pending resolution, but as the suspension was permanent; the buyers were to be left in limbo with the seller striped of means for direct resolution. On 1/1/13 I called customer service at eBay twice, both times was shrugged off without any info. On 1/2/13 I called Paypal support and was told I needed a subpoena just to learn why I was suspended. On 1/2/13 I began receiving disputes from Paypal in regards to the products I no longer had any information about. My Paypal balance was 0, because payment was held for a new account. I issued a refund for the product I never sold or received payment for, and was informed that my Paypal account was now in negative balance. In addition, I paid $26.45 in Shipping fees that are now null thanks to the unwarranted, unannounced, and unexplained account suspension.
Comments:
Posted by madconsumer on 2013-01-02:
ebay and paypal have degraded to be the bottom of all online sellers sites.
very helpful review, and voted as such!!
very helpful review, and voted as such!!
Posted by trmn8r on 2013-01-02:
If you received word that your account was suspended, and that payment was being held, it makes sense that no refund would be needed to be made by you.
Don't know about PayPal, but you should be told why your Ebay account was suspended. These are two separate accounts, at least they are for me.
Don't know about PayPal, but you should be told why your Ebay account was suspended. These are two separate accounts, at least they are for me.
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