Home Depot Furnace Bait and Switch
Rheem Furnace - Complaint
NATIONAL, ILLINOIS -- In November I called the advertised number, 855-295-3767, for Home Depot furnace installation after seeing an in-store sign for a 65k btu furnace for $1900 installed. I gave the phone representative my information and she said a local HVAC company would call within a few days to schedule an estimate. After more than 2 weeks with no call I call Home Depot. They blamed the local co. and said they would get them right out. Another week passed.
Finally I called the local co. and set up a time. They came and measured and said H. D. would get me an estimate in a few days. Another week went by. I called Tina at H. D. once again, she said she had the est. and would get right back with me. 3 weeks later--no estimate. I called H. D. and spoke with Tina's manager, Lynn, told her the story and she said she would investigate. 5 hours later she called and said she had my estimate--$2744...almost $1000 more than the advertised price for the exact same furnace. I asked why they didn't give me the price shown at the store and her only reply was that that price was the "starting at" price. She had no idea why mine was so much higher. Nor did she seem to care that it took 2 months just to get me an estimate.
All in all, a horrible experience with Home Depot...and more so, the company they hire to set up furnace installs.
I will also be contacting other consumer protection agencies.
Update--Sure I understand all installs are different and that an estimate is needed, but my case couldn't be any simpler unless it was on ground level. They have to take it down one set of stairs and replace it with the exact same size set up. No new ductwork, no gas lines to run...remove the old, install the new. It seems excessive to think the additional $1000 is for taking it up/down one flight of stairs to a finished basement.
In any case, thanks for your comments