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Verizon Wireless - Signed Contract Under False Information
New Cell Phone Contract - Complaint
Review by lambert54 on 2013-01-03
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IRVINE, CALIFORNIA -- Not feeling good about Verizon Wireless right now. I was out of contract and decided to look into new plans and new phones. I asked one of their dealers about Pay As You Go to save some money. He told me they didn't offer Pay As You Go there so I was going to go somewhere else. However, he told me that the Pay As You Go plan would charge me $1 a day per phone and that I would be better of staying with my current plan. So, I signed a new contract. I found out a month later what he told me was false and that Pay As You Go only charged the $1 on days I actually used the phone. So, I called Verizon and got the run around. So, after about a month went by, I got mad and filed a BBB report on them. I got a call today from them and this person said I am in a valid contract and they will not release me from it so I can go to Pay As You Go, even though I contend the contract is not valid because I signed under false pretenses. They say they have no proof he told me this. I said they could call him and they said yes, the salesman could call them but they had a valid contract signed by me. I just had to get this off my chest. All they care about is their money, not the customer.
Comments:
Posted by JISCal2 on 2013-01-03:
There are no real winners in the contract cell company circle. In my opinion however, Verizon is simply the worst. I'm sorry you were duped. Is the phone worth enough that you can cell it and pay off any early termination fee for breaking the contract?
Posted by At Your Service on 2013-01-03:
With respect, you would have had the ability to confirm such information before signing said contract. The fact that you chose not to wouldn't invalidate a contract.
I don't agree that Verizon is any better or worse than other companies with their processes. The customer only chooses to sign a contract to get the promotional value of a phone. Nothing forces one to sign said contract. Paying early termination fees is really the equivalent of repaying the value you were given on the device up front.
I don't agree that Verizon is any better or worse than other companies with their processes. The customer only chooses to sign a contract to get the promotional value of a phone. Nothing forces one to sign said contract. Paying early termination fees is really the equivalent of repaying the value you were given on the device up front.
Posted by lambert54 on 2013-01-03:
Thanks for the comment JISCal2. The phones I got are the old style flip phones, not sure how much I can get out of them but it is something to look into. I appreciate the suggestion.
Posted by Susan on 2013-01-03:
The only information that counts is what you are signing - - not what a sales person tells you.
Posted by lambert54 on 2013-01-05:
Well At Your Service, I guess I should not have believed their own salesperson and waited to investigate his claim. Silly me for tending to believe official representatives. I also should not have tried to get new phones the day before vacation. Mine was broken, but I guess I could have gone without a phone during vacation.
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