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Verizon Wireless - Dont Have a Spouse Pass Away
Complaint
Review by swilson on 2013-01-03
Rating: 
INDIANAPOLIS, INDIANA -- Please don't get your phone from Verizon wireless.
My husband just passed away and I can't afford the phone anymore they will not let me out of my contract I even showed them the death cert. This is a joke how can you pay a bill if you don't have the money to pay it. My income has dropped to over less than half when he was alive. Please check your reviews before going t0 Verizon their service is one of the worst I've had to deal with and its a cell phone...
My husband just passed away and I can't afford the phone anymore they will not let me out of my contract I even showed them the death cert. This is a joke how can you pay a bill if you don't have the money to pay it. My income has dropped to over less than half when he was alive. Please check your reviews before going t0 Verizon their service is one of the worst I've had to deal with and its a cell phone...
Comments:
Posted by leet60 on 2013-01-03:
Sorry to hear of your loss. Did you and your husband both sign the contract and it it in both names?
Posted by Bill on 2013-01-03:
Sorry for your loss.
If the contract was in your husbands name then it should terminate at the time of death.
If your name was also on the contract then that might be a problem.
You might want to try contacting the FCC in your area and see if they can help.
Maybe even the states attorney general.
If the contract was in your husbands name then it should terminate at the time of death.
If your name was also on the contract then that might be a problem.
You might want to try contacting the FCC in your area and see if they can help.
Maybe even the states attorney general.
Posted by I love my son on 2013-01-03:
I'm sorry for your loss.. Is the contract in your name or in his name or both? If it in his name just stop paying it and stop using the phones and go get a contract somewhere else and one you can afford..You are not legally responsible for his contract if you aren't on it..
Posted by At Your Service on 2013-01-03:
Most importantly, my condolences.
If the contact was under his name, you wouldn't be responsible And I don't think Verizon or any other company would try and hold a spouse to such a contact. They only need a copy of the death certificate to close out the file.
However, by the way this review is written, it sounds as if the contact you're trying to cancel is your own. People run into financial struggles of all kinds including job loss and unexpected costs; none of the cellular providers That I'm aware of will arbitrarily cancel a contact.
You may consider downgrading your service to the minimal allowable amount or, depending on the length still on the contact, even paying off with early termination.
Best of luck.
If the contact was under his name, you wouldn't be responsible And I don't think Verizon or any other company would try and hold a spouse to such a contact. They only need a copy of the death certificate to close out the file.
However, by the way this review is written, it sounds as if the contact you're trying to cancel is your own. People run into financial struggles of all kinds including job loss and unexpected costs; none of the cellular providers That I'm aware of will arbitrarily cancel a contact.
You may consider downgrading your service to the minimal allowable amount or, depending on the length still on the contact, even paying off with early termination.
Best of luck.
Posted by spiderman2 on 2013-01-03:
That happened to my brother. The cell company (can't remember if it was Verizon or not) wouldn't cancel his deceased wife's line unless he paid the early termination fee. He kept the phone until the contract was up because it was cheaper. They don't care, they are a corporation. I'm sorry for your loss.
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