Verizon FIOS - Verizon Customer Service is awful... Don't switch

Verizion FIOs tv and internet - Complaint

Review by howie4782 on 2013-01-03

Rating:

ARLINGTON, VIRGINIA -- I switched to Verizon Fios from Comcast in the spring of 2012. The internet was only fast if you had a direct connection but the wirless was awful unless sitting right next to the modem. On top of that when I canceled in the fall of 2012 they said I owed no money and would get a refund. This was a lie because their customer service representative did not know what she was talking about. in early 2013 I got a bill saying I owed more funds. I called to figure out what it was about I was originally told that it wsa equipment charges that neede removed from the account but that department could not do it. I got transferred ... After 2 hours 50 minutes and beig transferred to 5 numbers and speaking to 2 supervisors and being on hold forever I found out that the charge was correct and that the customer service representative from 3 months ago was incorrect. I would have to now pay this out of pocket. What a rip off... It should not have taken that log to get an accurate answer...I advise going to Verizon Fios unless you want the run around and sneak charges.