Courtesy Pontiac (Las Vegas) Complaint - Courtesy's Magic Act
LAS VEGAS, NEVADA -- They said it would be a smokin deal, but it was more like smoke & mirrors! I called days in advance to see a car supposedly on their lot, yet had to wait an hour & ½ while they scrambled to get it from another dealer across town. In fact, none of the 3 advertised were actually there. (Is that bait & switch? Not sure) While working with the first salesman, I kept asking how much the price was they were asking on the vehicle and he just kept saying ‘well what is the payment you want?’ I told him the payment I wanted but still wanted to know how much the price was. When the first salesman couldn’t close on me they sent in a bigger gun, with whom I negotiated forever on a vehicle. Because it took so long I had to leave & come back, and when I returned supposed vehicle had been sold. That left a same model, higher priced for me to negotiate. The bigger gun said there wouldn’t be any room for discount on this one because they had not bought it right. He did agree to pay the ridiculous $389 doc fee. When I returned to sign papers, he was mysteriously gone and unavailable by phone. The original salesman was back on the deal, so I asked to see final numbers before I went into finance. He said he didn’t know because I had been working with someone else and he didn’t know where the papers were. He told me not to worry, everything was going to be fine. He suggested I move my belongings to the new car while we waited for finance.
When finance got to the end of the papers, I discovered the sale price they listed on my contract was more than $1000 over their retail price on the internet, They also were charging me for the doc fee that was supposed to be paid by the salesman. That comes to more than $1500 over. I said no way and then the finance guy called in the manager, who proceeded to raise his voice to me in a tirade about how they are losing money on the deal. I asked why he would do a deal he was losing money on, and he said it was a slow day and they needed a deal. That could be true, it was a beautiful day and hardly anyone around. (I wonder why?) After getting yelled at by him, I told him to leave the room knowing I would never buy a car from this establishment after being talked to like that. They were clearly angry that I had been such a good negotiator. Then the fianance guy tried to trick me saying I wasn't really paying that much because my tax credit would come off the purchase price. Well of course it would, but that has nothing to do with them inflating the price! I had also brought along a certificate printed from their own website for $1000 off a used car; it specified that you had to present the certificate before you completed the sale. When I showed it to my sales person he said I couldn't use it on an 'internet special' price. I wondered, why do they have it on their internet then, and tell you to present it at the dealership? Maybe not illegal but very very misleading to the public. While walking out to get my belongings, the salesman threw in some nasty comments as well. They seem to walk the line of what is legal and not, resorting to any kind of trickery to make their deal. It doesn't have to be illegal to be a scam If you are a female alone, watch out.