Macy's - Fine jewelry...buyers Beware
Bracelet - Complaint
LA MESA, CALIFORNIA -- Purchased $600 gold bracelet 10/6/12. Wore it approximately a dozen times---last time worn (9weeks after purchase), had feeling like a pin-prick and noticed that a gold filament had broken and was poking into my skin. Checked bracelet more thoroughly and it was broken in 4 places. Because I had removed tags, they would not take it back and only option was for it to be sent to their repair shop to have it repaired at my expense (because I had not purchased extended service warrantly). Told them that tags were removed so that I could wear the bracelet as my intent was obviously to keep. Extended service warranty irrelevant and applied only to repairs, not returns....a product like this should stand up to gentle wear for longer than 9 weeks.
So, no consumer protection at all here for a product that is of poor quality. Wish they had lemon laws for jewelry!!