Safeway - Rude Check Out and Very Bad Bagging Ruin Some Product
MILWAUKEE, OREGON -- I went to the Milwaukee store #2696 at about noon on 1/03/13 check out was 1302. I was waiting in one all check out line 3 people with full carts. I heard them call for cashier. I'm now next in line, as the cashier finally showed up and look down the line of checkout lanes (nobody there) then beckoned me over. Since I was the only customer there she (Rachel) was able to clear product fast as I could put on belt and that was OK. I attempted to put things in order such as meat/bread etc to make it easy for bagging. Pleasantries were right out of the book(have a nice day). When unloading into my vehicle, I notice the raspberries I purchased were open and all over the bag, because they were put in on end and NO Rubber band around them to keep them closed. (this is a good idea for store policy---rubber band item that might pop up).
I returned to find a different checker, but young lady walking around ask if she could help. I identified the problem showing her the mess in my bag. The cashier now was somebody new and quite pleasant. They called Rachel (whom was behind the service desk (that's a joke). I showed her the error and they were going to get a replacement when I ask for just a refund---for all of this! No just the berries. (she still gave the attitude I was the problem), but gave me the cash and then said have a nice day like I again was the problem. I replied how your day improves. I spent 41 year in customer service (not everyday is a wonderful day, but your words to customers can change a not so good day into something better. I remember being reamed out by a customer and set the stage for the next customer---I was ready for and not planning on taking another reaming---- when the next customer ( whom observed what just happened) walk up and said I hope to make your day better than the last person---and that changed my attitude--- treat every customer as an individual.. I thought you might like the rubber band suggestion (saw it at another store not my big idea) and give Rachel a Starbucks card for morning coffee. My card number [snip] I'm not just a casual shopper with Safeway.