Walmarts - Walmart Customer Service Staff Permanently and Universally "Out to Lunch"
GRAND FORKS, NORTH DAKOTA -- I had initially been surprised, after the first annoying incident, to find that the "Walmart Stores", here, in Grand Forks, North Dakota, is as "employee lackadaisical" as some "Walmarts" on the East Coast, a region from which I relocated, fairly recently. In a Midwestern state that tends to pride itself on high function-ability and efficiency amongst its general citizenship, I see no difference between this North Dakota, "Walmart", and a New York, "Walmart" Store.
In some ways, it's even more frustrating in this Midwestern-oriented culture, because incompetence is covered up with politeness, and a seemingly patient attitude, whereas, many New York "Walmart" employees don't even waste your time with superficial ploys to divert your attention from their lack of knowledge/concern about how to properly serve customers.
My primary gripe is "Walmart" store personnel's inability to properly and accurately communicate with customers - the most important job requirement of any retail store employee. This inability might be based on an underlying apathy prevalent amongst "Walmart" employees. The apathy might exist for legitimate reasons, such as "Walmart" employees' dissatisfaction with their jobs; it might be a reason why no steps are taken, neither by supervisors and/or staff, to correct the obvious problems. However, as a consumer, my awareness of such possible existing causes is useless to me.
My angst regarding, specifically, the "Walmart" Customer Service Dept., in Grand Forks, ND, originates from two incidences which have occurred over the past year. The first was surrounding misinformation given to me by a Customer Service employee when I called and asked if I could get a refund on a "Walmart's", $50 debit card, if I returned the Debit Card to that Walmart Store, from where I had purchased it. The Customer Service employee said I could do precisely this with no problem.
The second occurrence happened yesterday, when I came by Customer Service to pick up my lost/found pair of gloves, which had been previously - supposedly - properly identified, between a Customer Service employee and me, via the phone.
In both situations, the trip to Walmart's was a waste of my time and transportation cost because: in the first case, the Debit Card "refund" could ONLY AND EXCLUSIVELY be obtained by calling the toll-free # on the Debit card; in the second scenario, my lost/found gloves were not there, amidst the stash of Lost/Found customer property. This happened despite the fact that I had been assured that they were, during the phone-call I had made prior to my trip to retrieve them.
In both situations, after realizing the futility of speaking with the Customer Service employees, I had even spoken to floor managers, and both times was given lame excuses for their Customer Service staff's irresponsible behavior by relating false information to me.
There is a lot to be said for corporate, chain-store "standardization" when it comes to "Walmart" personnel's universal incompetence. At least one can expect no surprises, regardless of "Walmart's" geographical locale.
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