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Kmart - Not Worth the Trouble
Cut-Price items - Complaint
Review by ladymirenna on 2013-01-04
Rating: 
GRAND FORKS, NORTH DAKOTA -- A number of times I have had the annoying misfortune of bringing items found in Cut-Price Discount bins/display cases, shelves, to the cash register only to be told that the items had not belonged in those bins/display case/shelf. If I want the item I would have to pay the normal price it is sold at. This is so, even if the item is ticketed with the discounted price!
As I am a sucker for a good bargain, this has happened a number of times at the same Kmart. (Sometimes I "luck out", and actually get a good bargain, LOL.) Whenever I speak to a manager about this vexation, the reason given for this is that the sales-clerks in the department in which I find the items do not always check out merchandise to see if it is in the right shelf, bin, display case, etc., or, if the items are priced appropriately. I can't think of anything more basic than these tasks for a sales-clerk to be doing.
As I am a sucker for a good bargain, this has happened a number of times at the same Kmart. (Sometimes I "luck out", and actually get a good bargain, LOL.) Whenever I speak to a manager about this vexation, the reason given for this is that the sales-clerks in the department in which I find the items do not always check out merchandise to see if it is in the right shelf, bin, display case, etc., or, if the items are priced appropriately. I can't think of anything more basic than these tasks for a sales-clerk to be doing.
Comments:
Posted by trmn8r on 2013-01-04:
Sounds like indeed a lack of attention to detail. Not surprising in today's world.
Posted by Alain on 2013-01-04:
You can let Kmart know they have a problem at this store via http://www.kmart.com click on 'customer service' and then on 'Contact Us'.
Posted by At Your Service on 2013-01-05:
It's also possible for customers to move the merchandise in an effort to fraudulently receive discounted pricing on the product.
Posted by TIRA~MASUU on 2013-01-05:
I feel your pain as I have had this happen to me more times than I can remember. Also the prices that are marked aren't even rung up correctly most of the time and if you don't catch it at the register when they ring it up you will find yourself at customer service trying to get your money back. The cashiers aren't able to correct the error and there are no managers to come override it. They are also known for not having any prices on quite a bit of their merchandise so you get a suprise when you get to the register. I have contacted K-mart customer service online and have never received a response. Luckily I've recently moved and now have more of a choice to shop then only a K-mart in town.
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