Orbitz reserved us a promo that we were not eligible for!
Hotel - Complaint
BOISE, IDAHO -- BUYER BEWARE!!!
Problem: Upon arriving to our hotel, we were told that Orbitz had booked a promotional code that we were not eligible for. It was for a “Single Ladies” promotion. We had no idea what they were talking about. So explained that Orbitz required us to fill in the passengers names and sex origin and that it was not our fault that their system did this to our reservation. In the end we had to pay the difference of $250.00 out of pocket right when we arrived to the hotel.
Technical Issue: Orbitz system only looks for the cheapest deal for the hotels in the area you are looking for. Their online system does not have algorithms set to catch whether or not the buyer meets the requirements of the promotion.
Customer Service: When we contacted Orbitz upon our arrival to our hotel to ask them to fix the issue, (which took them an hour just to get us on the line with the right person) we were told that it would take 2-3 weeks for resolution on the issue, and that we would need to pay the difference. They told us that we would get an email confirmation within 48 hours. (BTW there were 2 other couples dealing with the same issue when we arrive to the hotel, and calling them as well) Since we were in another country, we were forced to reluctantly pay the difference. When we returned home, there was no email. We contacted Orbitz again 2 weeks after our original call and they said they had not began working on the issue. I requested they escalate the issue and get back to me ASAP. Two days later, they called and stated that they found no issue with our reservation and somehow we agreed that we were eligible for this “Single Ladies” promotion. After some arguing with the customer service representative about how the system never asked us to check a box or anything and that there should be amn algorithm to catch these things (my Husband is an electrical engineer and computer code for a living), we were offered a $50.00 voucher to use Orbitz again and that they were sorry for the inconvenience.
Overall Rating: 0/10. I would not ever rate them a fraction of percentage since I could have gone with any other company and not had to deal with this crap. Next time we will book with the Priceline guarantee.
Recommendation: DO NOT USE ORBITZ FOR ANYTHING!!!