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Enchanted fireside - Horrible stove and very poor customer service
Complaint
Review by rsa06 on 2013-01-04
Rating: 
WORCESTER, MASSACHUSETTS -- I bought a quadrafire from enchanted about 3 years ago and have had numerous issues that of course always happen during the winter. After buying it the control box failed and I was down for 3 weeks waiting for a repair person. Last year I had numerous issues that included a defective ignitor that caused me to be down for a week. I could not pay the 80.00 for an ignitor that I could get online for 35.00. Now my pellet stove keeps blowing fuses. I called enchanted and they wanted 15.00 for a 1.00 fuse! I bought a pack of 5 for 5.86 from Granger and guess what the piece of junk keeps blowing fuses. Enchanted can get someone out here in guess......, you got that right 3 weeks!
So if you like being charged excessively for parts and wait weeks for service then buy from these bums. Trust me when your stove breaks, and it will, you will wait 2-3 weeks for anyone to come out. My son bought a Harmin from The Stove Shop in Shrewsbury and has not had a day of problems. Stay away from Enchanted they sell you and do not support them after
So if you like being charged excessively for parts and wait weeks for service then buy from these bums. Trust me when your stove breaks, and it will, you will wait 2-3 weeks for anyone to come out. My son bought a Harmin from The Stove Shop in Shrewsbury and has not had a day of problems. Stay away from Enchanted they sell you and do not support them after
Comments:
Posted by trmn8r on 2013-01-05:
A pellet stove is a surprisingly sophisticated piece of equipment. I have a Quadrafire woodstove, and of course there is nothing mechanical or electrical to fail.
I'm sorry you are having so many problems with your pellet stove. Quadrafire had a problem with a particular model, which I believe they corrected in later production.
I don't know if the lion's share of the problem is the stove or your local dealer, based on your description. It does sound like you are paying top dollar for repairs. Hope they get you running soon, and that stove becomes more dependable.
I'm sorry you are having so many problems with your pellet stove. Quadrafire had a problem with a particular model, which I believe they corrected in later production.
I don't know if the lion's share of the problem is the stove or your local dealer, based on your description. It does sound like you are paying top dollar for repairs. Hope they get you running soon, and that stove becomes more dependable.
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