Hotel-rates.com - Complaint
Hotel Reservation - Complaint
I booked a hotel with Hotel-rates.com. The agent suggested a hotel in my price range. I asked him if when I get there and I'm not satisfy with the hotel, can I be re-booked at another hotel. He responded yes.
Well, I didn't like how the hotel looked and called to be re-booked and was told that cannot happen. I asked to be refunded and was told that a call review had to be done to check if there was any agent error. I was sent an email saying there was no agent error therefore, I cannot be refunded. I called back and was told that I cannot be transferred to that department. In the course of the conversation, the agent hanged up on me. I called back a week later, since the issue wasn't resolved and got the same run around. It's been almost a month and the issue still not resolved.
I will never use this service again!