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Hotel-rates.com - Complaint
Hotel Reservation - Complaint
Review by c_tyrell on 2013-01-04
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I booked a hotel with Hotel-rates.com. The agent suggested a hotel in my price range. I asked him if when I get there and I'm not satisfy with the hotel, can I be re-booked at another hotel. He responded yes.
Well, I didn't like how the hotel looked and called to be re-booked and was told that cannot happen. I asked to be refunded and was told that a call review had to be done to check if there was any agent error. I was sent an email saying there was no agent error therefore, I cannot be refunded. I called back and was told that I cannot be transferred to that department. In the course of the conversation, the agent hanged up on me. I called back a week later, since the issue wasn't resolved and got the same run around. It's been almost a month and the issue still not resolved.
I will never use this service again!
Well, I didn't like how the hotel looked and called to be re-booked and was told that cannot happen. I asked to be refunded and was told that a call review had to be done to check if there was any agent error. I was sent an email saying there was no agent error therefore, I cannot be refunded. I called back and was told that I cannot be transferred to that department. In the course of the conversation, the agent hanged up on me. I called back a week later, since the issue wasn't resolved and got the same run around. It's been almost a month and the issue still not resolved.
I will never use this service again!
Comments:
Posted by At Your Service on 2013-01-05:
With respect, it sounds as if it may have been resolved just not to your liking.
Did you end up staying at this hotel or did you go somewhere else?
Did you end up staying at this hotel or did you go somewhere else?
Posted by BigAl on 2013-01-05:
Mistakes like this happen all the time. The consumer hears an answer to their question and assumes things in the answer that is not there. Let me give you an example. Suppose I buy a new car and I ask the salesman if I can bring it back in 30 days and get a different car if I find that I do not like the car I am purchasing. The salesman can truthfully say yes you can. I "assume" that I will get full credit for all monies I paid for the car I am returning. That was never told to me. All I was told was that I could bring the car back. The salesman would handle it like any other sale involving a trade-in. Your situation is the same. You asked if you could rebook if you were not satisfied. Yes, you can rebook, but you still must pay for the original booking. Consumers should not take anything for granted in an answer to a question. Ask the proper questions to satisfy yourself so that this does not happen to you in the future.
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