Key Bank - No Phone Call, Letter in the Mail, or Email- Before Sending It to Collections
WASHINGTON -- I have used Key Bank for 3+ yrs. Never have had great experiences or assistance in any of that time. My account was a secondary acount I used for nothing but paying bills and saved money in a Credit Union. I received an email saying my account was over drawn, I had forgot to close it out and had fully changed banks but forgot one insurance company. That company tried to pull the money mulitple times resulting in overdraft fees galore. End result I was overdrawn $400, got the email in December but at that same time they closed it and sent it to collections. Protocol apparently is to call before it gets that far. I never received any phone call and the lady I talked with agreed with me. Nor did I receive a letter or email saying my account would be closed and sent to collections. Its called being human, one phone call will solve most issues, if you don't try then you will never know or your customer may never know. I have told everyone I work with I will pay them to pull out of banking with them and will tell everyone I run into to do the same thing. Absolutely idiotic business practice. No wonder I see lots of people cancelling their accounts with them. Key Bank- The "KEY" to success is really taking care of customers especially for Fricken $400!!! NEVER WILL I RECOMMEND, send customers to you, or work with you again!