AAA Complaint - Member for 16+ years, hassled!
CINCINNATI, OHIO -- I faithfully paid dues as a AAA Plus member for over 16 years. I haven't used it much, perhaps three or four times in all those years. I haven't had to call for probably six years. It gave me piece of mind to have that card. I thought help would be there if I needed it. But that's not true.
I called for emergency assistance last Friday. My car overheated and was leaking antifreeze everywhere. It clearly needed attention and was not safe to drive. AAA dispatched a tow truck. I told the dispatcher exactly where I was. She never mentioned there'd be any problem.
Once the tow truck driver arrived, I was told that because I had pulled my car from the road and into the parking lot of a car dealership the driver refused to tow my car. He said I might have had work done it there, so he could lose his job if he towed it.
Here I thought I was doing the right thing by putting it in an accessible, well-lit area.
He didn't pay any attention to the stream of anti-freeze leading from the road to where my car was parked or the puddle that had formed underneath. He wouldn't even get out of his truck and look! He refused to take my word for it, eventhough it would be silly for anyone to take an older Pontiac to a Dodge dealership for work. Since the dealership was closed for the night and no one could verify I hadn't had "work" done there... the driver was just going to drive off and leave me stranded. I called the dispatcher back and she said I'd just have to deal with it tomorrow.
I was furious. For over 16 years I have trusted AAA to be there when I need them and when I finally need help, they try to refuse to do their job and wouldn't trust me. The guy basically was calling me a liar.
Fortunately for me, before the tow truck had arrived, a friendly man at the dealership had offered help just before he left for the night. I thought he seemed like a good guy, so I asked for his business card. My wife convinced the driver to call the number on the business card and ask the man if I had been there for service. Thank God the man answered his cell phone and told the AAA Tow truck driver what happened. Finally the guy agreed to tow my car.
The whole ordeal was an insane hassle and showed terrible customer service!