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JC Penney - What the Heck Happened to My Store???
Complaint
Review by theresamagdalene on 2013-01-05
Rating: 
JOPLIN, MISSOURI -- For 50 years I've been a regular Penney's shopper. Penneys was always a place you could depend on for the "basics": pillows, sheets, blankets, sweats and coats for winter, baby clothing, kids clothing, etc. It was always reliable. I tried to do some Christmas shopping there. I couldn't find anything...and what was worse, neither could the sales people! The store is a mishmash of someone's dream, but it is no longer Penneys. I shopped elsewhere. I won't go back...don't have the time or the patience. The $100. Penney's gift card in my purse will have to find another home. I'm through.
Comments:
Posted by wjk898 on 2013-01-05:
Penneys is next to go under. They can no longer sell stuff of at least mid-priced quality because such goods are no longer available. Translation: goods for sale in the US are now by and large, third world quality and only garner "dollar store" prices. You should be used to that by now. Penney's has never operated on that model. Penneys used to aim at offering "better" stuff at prices lower then stores like Macy's ...but can no longer even find stuff like that anymore. Too bad.
Posted by Susan on 2013-01-05:
I used to purchase the majority of my clothing from JCP because they carried quality clothing at reasonable (not rock bottom) prices - - and in the size I wear (8 Tall). No more. Their clothing is poor quality and their in-store inventory is extremely low. When you ask about an item they tell you to order on line and after you select all your items and go to check out the system tells you the items are out-of-stock. I agree that their future in the present model will most likely be very short.
Posted by trmn8r on 2013-01-05:
I hate to chime in on this matter, because I am (I hope) an investor in JCP. When I team up my recent experience there with what I am reading, I am a little concerned.
Like Susan, I used to buy some tall clothing there - undershirts and sometimes shirts. Also jeans, which they still have a good stock of in 36" inseam. Actually, I still do buy my tall undershirts there, if they still carry them. I'm checking into checking out of my preferred stock...
Like Susan, I used to buy some tall clothing there - undershirts and sometimes shirts. Also jeans, which they still have a good stock of in 36" inseam. Actually, I still do buy my tall undershirts there, if they still carry them. I'm checking into checking out of my preferred stock...
Posted by ok4now on 2013-01-06:
Substitute the name Penney's for Sears, what happened? Both were once well trusted retailers who treated the customer right. Sadly they have both failed and are one step away from bankruptcy.
Posted by guest on 2013-02-18:
No one in this company seems to recognize who their bread and butter is in terms of customers.
A disaster in the making
A disaster in the making
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