Hobby Lobby and Visually Impaired Friend
FORT WAYNE, INDIANA -- I have a dear friend who is visually impaired. Considered legally blind she uses the red tipped cane and travels by public transportation. She visited the Hobby Lobby in Fort Wayne and purchased several items as is her usual habit there. She's a frequent customer. After paying for her items she realized she had some time to spare before the bus arrived so asked if she could leave her items with the check out so she could run to the lady's room before the long bus ride home.
Upon arriving back to check out her bagged items were missing. No one knew where the items were. SHe spoke with the manager and he asked her if she already to them to her car. Basically called her a liar and a rip off artist who was trying to get more items. The check out vouched for her said that she shops here often. Manager told her he couldn't replace the missing items until he checked with Corporate, nor could he refund her money, and she should call him back in a couple of days.
My friend (on limited income, disabled and made a long bus ride to shop here...you can imagine she was upset) walked out of the store and towards the bus stop. She turned to look at traffic and noticed the manager had followed her out to see if she really rode a bus. After a couple of days she called the manager back. OH yes he said....another customer walked off with your things in her bag and she returned them. You can make another trip back to get your items. Not even an "I'm so sorry for our inconvenience". Seriously? She should have called corporate to complain...but she didn't as she didn't want to create more problems for herself when she returned to shop.
The manager need some further training IMHO.
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