Toys R Us - Don't Buy Tabeo
My daughter was overjoyed to receive a Tabeo Tablet for Christmas. I was not as thrilled as I noticed right away there was a problem with the batter holding a charge. It would be charging all day and then she would only get maybe 45 minutes of playing time before it had to be plugged back in to charge. I wanted to return or exchange it right away but my daughter was reluctant because she didn't mind that it had to be constantly plugged in to charge. Then less than two weeks after having it the charging mechanism inside the Tabeo came loose and was moving around inside the tablet. We can no longer even plug it in to charge it because that mechanism is broken. As if its not bad enough that Toys R Us is selling what it knows is a defective product they are handing it like a non issue. The store refused to do an exhange for us even though we had the receipt because it was past the 30 days allowed to do exchanges and because the gift giver had purchased a protection plan. I had to have the gift giver file a claim online to replace this defective product. We have to mail the defective Tabeo back and then wait a week to get a gift card in the mail so that we can go and purchase another defective product! (Please note that you will never ever get your cash back from Toys R Us even if the defective product is their fault!! They will only exchange for another bad product!! Is this customer service really ??) What about the poor people that didn't get the protection plan ? They are out $150.00 for something that Toys R Us knew was defective ? This is a HORRIBLE COMPANY! So now when we get the gift card in and go back to buy another defective product because we have no other choice we also have to buy another protection plan because the chances of this happening again are 100% because they have not fixed or even acknowledged this issue !! What a SCAM!!! I will never buy from Toys R Us or any of their affiliates and I will tell everyone I know not to buy from them!! Awful experience for myself, my daughter and the gift giver!
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