Toys R Us - Don't Buy Tabeo

Posted by samanthasmom on 2013-01-07:

I'm not sure if you bought the tablet or if it was a gift from someone else, but did you read the reviews? The reviews are horrible, the most common complaint is poor battery life. It does have a 1 year limited warranty, maybe you'll have better luck with a replacement.

Posted by CrazyRedHead on 2013-01-08:

Since you are past your 15 days return time you should contact the man. Most electronic stores have a 15 day return policy on elctronics. You would have experienced this at Best Buy, Electronic Express, Circuit city, Walmart, Target, etc... as well.

Posted by Frustrated on 2013-01-23:

I purchased a tabeo in dec 2012 and I tried to read reviews but could only find like 2-3 and they weren't bad reviews. The tabeo worked for about 2 weeks, my daughter told me it wasn't working so I thought it wasn't charged so I plugged it in for 2hours and it had sign of being charged I tried a different outlet and when I tried to disconnect the charger from the tablet the port on the tabeo came out a ways. I called toys r us numerous times to exchange but the had none in stock and told me to call back. I called back once or twice a week and was told the warehouse was out of stock and they've had many complaints about the same issue. I asked my niece if hers worked and she said hers was broke and come to find out hers only worked for about 2 weeks to. I finally took both of the tabeo tablet back yesterday after having the product for 33 days. And I do not like that they have to put all the money on my debit card even though for one of them I paid cash. I'm hoping that I recieve the $363 refund back on my card in a reasonable time.

Posted by gramma on 2013-02-14:

Same complaints here! I bought one for my grandchildren as a Christmas gift and my sister-in-law also bought them one. We pre-ordered them and received them in mid October and they were given at Christmas. Within days my son knew there was something wrong as the tablets would not hold a charge. He installed the recommended update...nada. Within 5 weeks we had to send one back for repairs and before it was back the other one stopped working. My son was thoroughly disgusted by now and so I called ToysRus to see how to get a refund. Although the customer service rep was very sympathetic to our situation(of course he was, he knows its a crap product) we are out of luck as the 90 window for returns has expired. Call Tabeo direct he said. Ok...I can see where this is going to go. Thanks ToysRUs for not only selling what you know is crap but for not trying a little harder to insure customer satisfaction, when you KNOW there is a problem. This grandma won't be spending another dime with them.

Posted by williamsburg, VA on 2013-02-27:

Defective product out 179.00 bucks wont. They wont take return. Toys R US should be ashamed!!! Crooked in obtaining and doesn't care about public purchase. Will never buy another product from Toys R US

Posted by barb on 2013-03-06:

I ALSO AM A GRANDMA WHO PRE ORDERED TABEO IN SEPT WHICH WAS DELIVERED IN OCT FOR MY GRANDSON, IT TOO WILL NOT HOLD A CHARGE, CALLED TOYS R US, ITS WAY PAST THEIR RETURN POLICY, NOTHING THEY WOULD DO, SO I AM OUT 150.00

Posted by Rob on 2013-05-09:

Usually don't post about products but wanted to give Tabeo a fair representation. We bought 2 Tabeo's for our then 5 year old twins. Right out of the box they didn't hold a charge for very long. We updated the patch and it holds a charge for hours of playing time. So they have played them for 4 solid months now and the charging adapter pushed inside the Tabeo on one of them. Just called the service number on the back, they are going to replace it with a new one. My kids love their Tabeo's and any problems(charging and charging adapter) we have had have been fixed easily, quickly, and for free (they sent us prepaid UPS shipping label even).

Posted by Another Sucker on 2013-05-13:

We purchased the Tabeo two days before Christmas and right after New Years, all programs disappeared. Tried to reset with their assistance, nothing. Received a replacement in the mail, worked for less than a week, no charge. Waiting to hear back from customer service. Based on the above comments, I'm thinking we're out of luck.