VoiceStream Wireless Complaint - Worst Customer\Billing Service Ever ! - Cellular Phone Customer Service

Cellular Phone Customer Service - Complaint

Review by chesaw on 2001-11-30

EVERETT, WASHINGTON -- I was a hostage of VoiceStream for 2 years. I spent hours upon hours of my valuable time on the phone trying to resolve billing problems that kept ocurring month after month. Disrespectful customer service Reps and Rude Supervisors were something I encountered on a continuing basis. Persistance pays off and I would hang up and call back until I found someone that was willing to take the time to LISTEN to the details of my year of billing woes and troubles. I finally ended up cancelling my account and you will all be happy to know that I had to hang up twice and call back before I talked to someone who was willing to remove the $200 early disconnection fee. (Which I did not owe since my contract expired the year before and I was on a month to month billing plan) VoiceStream needs to take care of their customer service reps and train them how to fix problems and not pass them down to the "Next available representative". Im the consumer..Im the customer. Arent we supposed to be right? The last thing I want is someone telling me I dont know what Im talking about or that my 700 dollar phone bill is my problem because they never make mistakes. Im not a number. Im not the last problem you have to deal with before your lunch break...Im the person that is responsible for the paycheck you bring home every week.