Sprint - Seasonal Standby Status Rip Off
Shared Plan - Complaint
PHOENIX, ARIZONA -- I had a phone that was no longer in use on a family plan. I was told by a Sprint representative that if I placed it on seasonal stand by it would be 8.99 a month until the plan ran out or $120 if I just cancelled the contract at that time. That was over a year ago. Today I discovered that when you place it on seasonal stand by it freezez the contract!!!! I'm in the same place today, as I was when I placed it on seasonal standby over a year ago!!
Not only that it doesn't matter when I cancel the contract, it will always cost me $120 to cancel unless I reactivate it for $30 more a month, for over another year, on my bill while no one uses it!!! I have been paying them $200 a month for years and customer service was completely unwilling to do anything about it! I'm done! I'll pay my penalty to leave!!!