Charter - Payment Not as Promised

Internet - Complaint

Review by emurdock33 on 2013-01-09

Rating:

TAYLORSVILLE, NORTH CAROLINA -- After the promotion ended, the price shot way up there. I called and they split the difference with me, I was satisfied. I thought that was the end of it until today(about 6 or 7 months later). I got home and my bill had went up about $20. I thought there must be a mistake, so I called Charter. They said it was no mistake. They said my promo had ended. I explained to them that I was not in a promotion deal. They said they couldn't offer me that price anymore. WOW. Then why did they make that deal to begin with? I asked if they had any reasonable deals I could go with. I was told that my new price was the cheapest I could get. I tried to even get a lower speed, but they said they don't go lower than 30 mps anymore. I don't even need that much to surf the Internet. After they get you in their service they sure don't do anything to keep you. Apparently, they think they've got you since they're the only CABLE Internet provider. Well, I'm sure gonna try another provider. They're disconnecting mine tomorrow.