Maaco Informative - Class Action Lawsuit and Story about Maaco
Pictures at http://www.suemaaco.com/our_pictures.htm
WE ARE STRARTING A CLASS ACTION LAW SUIT AGAINST MAACO...TO JOIN GO TO www.suemaaco.com or email us at firstname.lastname@example.org
Maaco painted my car and damaged the car and did not give me the paint job that I paid for. The hood will not shut properly and the rear quarter panel is bent behind the tire. I was told by their secretary that someone hit a car in the parking lot and I think it was my car. The highest price paint job on the wall was $899.00 but the paint job that I got was the $399.00 paint job according to the manager. They are trying to charge me $980.00. The car has allot of scratches and trash in the paint and their is some orange peal on the car (looks like an orange pealing) it has numerous runs and drips and after only 2 weeks paint is pealing off of the passenger door. I took out a small claims court action and before the court date I asked Maaco if I could bring another paint and body man over to inspect the car. They cursed me out and would not let me see the car or anyone else see the car. They told me that they would see me in court and forget seeing the car. After we lost in court the first time because they had shiny pictures that didn't show the imperfections and we had no pictures since they wouldn't allow us access to the car. We appealed that ruling and after them not allowing us to see the car AGAIN (even with us having the police with us) we won in court but now after being painted THREE times and 3 1/2 months later the car is really screwed up.
Now let me tell you how all of this started so you won't make the same mistake we did. Then we will get back to the conclusion. Well I had my 91 Corvette Convertible sold on ebay and the buyer wanted me to get it painted before he picked it up because the paint was a little faded and swirled....see pictures....So we figured....Uh-oh better call maaco....what a mistake. But anyway we went to maaco to get an estimate. The manager Charlie Justice (what a name....JUSTICE) HA-HA-HA... well he looked at the car and said that he could make the car look like new. The paint was pealing off in two small areas that he said would need special attention but that they could handle it. I asked how much and he said that they could give it a Top Notch job for $980.00. I said well let me go next door to talk to a friend of mine at the car dealership next door and that I would be back in a minute. (I was going there to ask about their shop and reputation) Well when I came back he had taken a bright yellow paint pen and marked ALL OVER my car. He had circled every spec and spot on the car....some places he circled had nothing there.... I asked what the heck was he doing he said that he was marking the areas that needed attention. I asked him if the yellow marks would come off and he said they would have to be sanded off. I was pissed but sort of stuck. So I agreed to the price and went inside to get things started. He said it would take a week and it would look great. I signed a paper aggreeing to the price and noticed the signs on the wall. I saw the $899.00 sign and said thats what I am getting right and was told yes. Well about two weeks later they called and said the car was ready. This was during a hurricane we were having on a Friday. I said are you serious.......it is raining and blowing like crazy outside. Do you really want me to pick it up in this weather.......They said that if I didn't pick the car up that day they would not be responsible for any damage that happened to it. THEY CALLED BACK FOUR TIMES THAT DAY DEMANDING WE PICK UP THE CAR. I guess they had to make payroll I don't know. Well I called Maaco Corporate and asked them if they thought I should pick up the car in a hurricane. They said that they didn't recommend it. I told them to call the Franchise and tell them that I would be there on Monday to pick up the car. Monday came and we went to look at the car. OH MY GOD......the car had trash all in the paint and had allot of runs. The manager told me that I got what I paid for. I said what do you mean. He said that I couldn't expect much for $980.00. I said you told me that the car would look great and be right. You didn't say ANYTHING about price equaled quality......I told him that he was the one that gave the price not me. He said tough Sh_t and that if I wanted my car pay the bill. I told him that I would have to talk to his Corporate office first. I called the corporate office and complained and they informed me that each Franchise was independently owned and operated and that I would have to deal with them. Later that day a guy called me as the owner of the Franchise and asked me why I wouldn't pay for the paint job. I went through the entire story with him and after allot of arguing he said that they would fix the car and he would meet me four days later on Thursday. Well Thursday came and went and I never heard a word from anyone. About two weeks later I recieved a call from them saying the car was ready. Well we went to look at the car again. This time the car was worse than the first time. It had scratches all over the car and the entire passenger side of the car was orange pealed. Again the Manager, Charlie Justice, was rude and ugly. I asked him why the car had scratches on it and he said that was where they had washed the car........and then asked me....you are going to wash the car aren't you. I said why would washing the car put scratches on it and that I had washed allot of cars in my life and it didn't leave scratches. He said that they were there but I just couldn't see them. I then asked if anything could be done about the orange peal on the passenger side. He said that there wasn't anything that could be done. I said and you want me to just pay you and take the car like it is. He said if you want your car yes. I said you have lost your mind if you think I am going to accept that. He cursed me out and told me to get off his property.
I contacted their corporate office and they did NOTHING to help me with my situation. I sent three unanswered letters to the corporate office. Two addressed to the CEO and alleged owner. To this date I have heard nothing more from them. All they care about is opening franchises and nothing else. The lady that was in their customer service department told me that. She also said that their was nothing they could or would do about it. She basically told me tough luck. The reason I went to Maaco in the first place was because of their national name and size. What a big mistake. No one is this company couldn't care less. I left 10 messages for the franchise owner to call me and I never received ONE call back. They think they can do anything they want to the customer and us have to take it. I sent several letters to the local office as well and only one answer from them which said that they were charging me $20.00 per day for storage until I picked the car up.
This brings us to the my law suit that I filed against them for $5000.00 for the damage they done to my car. About three days before court I called them and requested to see the car and to bring another Paint and Body guy with me to inspect the car. They told me that neither I or the other guy could see the car and Charlie Justice cursed at me again and told me he would see me in court. I could not believe they wouldn't let me see the car or take pictures for court.
Well, we went to court and they presented pictures of the car that did not show the scratches and other problems and the judge had no choice but to dismiss the case because of the pictures. I appealed to superior court and asked for a jury trial. The court appointed a mediator and again I went to the Maaco store to see the car and take pictures for the mediator. Again the store manager refused to let me see the car or take pictures. I called the police to meet me at the store because of threats I have received from the manager in the past. He still refused to let me see the car or take pictures and two Wilmington Police officers can attest to his refusal. While I was there waiting for the officers I was threatened again by the manager while two of his employees stood next to him. They cornered me in the back of the building beside a fence. Luckily the police showed up and nothing happened but I think they had plans to assault me.
I went to the mediation procedure and as usual the man from Maaco lied repeatedly to the arbitrator just like the first case. Luckily this guy didn't believe it for a minute. The arbitrator asked me if Maaco could bring the car to court so I would have the opportunity to see the car and he would look at it too. I said sure and that I would LOVE the opportunity to actually see the car since I had been trying to for over 2 months and Maaco would not allow me to see it. This was 10:30 AM and Maaco said they could have the car there by 3:00 PM....WHATTTTTTT I guess they had to finish the car over 3 months later. Who knows.....anyway the judge asked why so long since the dealership was only 15 minutes down the road. Maaco said they had to wash the car first. I told the judge that I would agree to 1:00 P.M. instead and the judge agreed.
Well, we went back to court and while I was outside Maaco drove up with the car. I went over to look at the car and it was atrocious and it was actually worse than the last time I had seen it. So I went up to court and asked the judge two questions.......
1. Before we look at the car I would like to have it impounded by the police until the conclusion of these proceedings so they can't do anything else to my car.
Answer: The judge said he couldn't order that.
2. Was the decision of this court...final and binding.
Answer: He said that they were not and that either party could appeal the decision.
I then told the judge that someone took off with the car when I was walking back to court and that I didn't know what happened to it. (I wonder what happened -repo man might have got it I don't know)
The man from Maaco went crazy...telling me I would be arrested for stealing my own car.....(wonder how that could happen) At the end of the proceedings the judge ruled in my favor because I had to refund a persons $1000.00 that they had given me when I had the car sold on ebay. But since it has never been ready I had to return the money. So the judge awarded me $1000.00 and gave them $980.00 for their screwed up paint job that has to be sanded off and repainted. UNBELIEVABLE
I did find the car and sold it the same day. After taking pictures and having 4 other body shops evaluate the car. They obviously wrecked the car or something because there is more damage now than when I took it to them and luckily I have pictures of the car I had taken the week before I took it to them that I had put on ebay. The car had no body damage before and now it does. Not to mention paint pealing off of the car.
This is what made us design and host this site. THE INJUSTICE HAS TO STOP! TELL YOUR STORY NOW AND JOIN US.
UPDATE: You are going to LOVE this. We finally had a chance today on Friday January 13, 2006 to really inspect the car. We took it to three other body shops to inspect the damage. The car has been damaged and repaired and the car did not have any damage when we took it to them. But that isn't the worst part. They have painted the car for a third.....yes THIRD time and it still looked like crap....but wait...it gets better. This time they didn't even use Metallic paint like I had requested. The last time I had seen the car they had used deep metallic which would have been pretty if it wasn't scrached and had runs all in it. But wait it gets better......the pictures they presented in court on Thursday were of the car when it had Metallic paint on it. The evidence they presented in court was FRAUDULENT!!!!!!! The car has just regular old paint on it now. I was told by the body shops that they done that because metallic can not be buffed and regular paint can.
We did picket the Maaco in Wilmington on Friday January 13, 2006 and were able to talk to quite a few people and let them know about Maaco. Some of the employee's came out and took our signs we had posted by the road. We had to call the police and they denied taking the sign. Luckily I had a picture of them taking them.....ha.. ha. Now I have to decide if I want to prosecute them for stealing the signs. Two more employee's walked up and starting taking other signs. I approached them and told them not to take it personally and get themselves in trouble. They took the signs out of the ground and I told them the police were on their way and they didn't need the trouble. I took the signs out of their hands and put them back in the ground. I told them they needed to visit our web site and others like it and learn for themselves why we were there and to talk to their idiot boss. Overall a fun day.....Ha...Ha..