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Ashley - No Furniture! Order Placed and Paid in Full 11/13/12; POOR Customer Service.
Loveseat and Chair
Review by rchlwsh on 2013-01-09
Rating: 
PEORIA, ILLINOIS -- I placed my order 11/13/12. Prior to placing the order, I had made it very clear to the salesman that I needed the furniture quickly and was assured that would be no problem. However, after placing my order and signing the paperwork, I was informed the delivery date would not be until 12/18/12, with the reason given the holidays as the culprit. Although disappointed, I did agree to this delivery date after being assured by the salesman I would have my furniture by Christmas.
Delivery date arrived, passed and no phone call was received. I called the store 12/21 and was informed the salesman who I had dealt with was no longer at the store. Stated he had been "let go" due to false promises. Was informed my order had been delayed until 12/28 and that someone should have called me in regards to this. This person was very apologetic, said will speak with the manager and have someone follow up.
I did receive a phone call on 12/22 and was told after some phone calls were made, my loveseat could be delivered on the truck scheduled for 1/1/13 but my chair had been delayed again to 1/7/13. Was asked if I wanted my loveseat delivered when it came in on the 1st and I asked if I would have to pay another delivery fee. A manager was consulted and I was then told since there was such a long wait for my ordered furniture and because of the poor customer service by the original salesman, there would not be another delivery charge.
I requested for my loveseat to be delivered when it arrived on the truck around the 1st and I was told I would receive a phone call the moment it arrived. Of course, no phone call was received around the 1st or on the 7th. I called the Peoria store the evening of the 7th, and inquired about my order. First I was told the order was delayed until the 14th. I asked why I was not called regarding the delay. I was placed on hold, then was informed the chair had arrived but the loveseat was delayed until the 14th, and when it arrived, I would be called to make arrangements for delivery.
I then reminded the individual about the 12/22 verbal agreement regarding the separate deliveries with no extra charge. She expressed no knowledge of this and stated would have the manager call and discuss with me first thing 1/8/13. It is now 945 pm and no phone call was received. Surprise, surprise.
Delivery date arrived, passed and no phone call was received. I called the store 12/21 and was informed the salesman who I had dealt with was no longer at the store. Stated he had been "let go" due to false promises. Was informed my order had been delayed until 12/28 and that someone should have called me in regards to this. This person was very apologetic, said will speak with the manager and have someone follow up.
I did receive a phone call on 12/22 and was told after some phone calls were made, my loveseat could be delivered on the truck scheduled for 1/1/13 but my chair had been delayed again to 1/7/13. Was asked if I wanted my loveseat delivered when it came in on the 1st and I asked if I would have to pay another delivery fee. A manager was consulted and I was then told since there was such a long wait for my ordered furniture and because of the poor customer service by the original salesman, there would not be another delivery charge.
I requested for my loveseat to be delivered when it arrived on the truck around the 1st and I was told I would receive a phone call the moment it arrived. Of course, no phone call was received around the 1st or on the 7th. I called the Peoria store the evening of the 7th, and inquired about my order. First I was told the order was delayed until the 14th. I asked why I was not called regarding the delay. I was placed on hold, then was informed the chair had arrived but the loveseat was delayed until the 14th, and when it arrived, I would be called to make arrangements for delivery.
I then reminded the individual about the 12/22 verbal agreement regarding the separate deliveries with no extra charge. She expressed no knowledge of this and stated would have the manager call and discuss with me first thing 1/8/13. It is now 945 pm and no phone call was received. Surprise, surprise.
Comments:
Posted by leet60 on 2013-01-09:
Ashley furniture has horrible reviews here, especially regarding delivery. I do want to point out, if there was no firm promise in writing as a part of your sales contract, any verbal agreements are worthless. Most sales contracts have a caveat similar to "any promises made not specifically listed in this written agreement are invalid".
Posted by Obsfucation on 2013-01-09:
You should take this oppurtunity to cancel the sale and get your money back. If you had received the furniture, you'd quickly find that it is crap. Bail out while you still can. Since they failed to deliver, don't let them try and hit you with a re-stocking fee.
Posted by clutzycook on 2013-01-09:
Agreed. Get EVERYTHING in writing! Better yet, take notes, or have a witness with you do it. Record date, time, names, people involved, what was said and promised. Have everyone sign the paper once the exchange is complete.
Posted by At Your Service on 2013-01-10:
Did you place the order with a credit card or some other form? If you've placed your order with a credit card you are close to your 60 day limit for disputing the transaction.
It's far too often that home furnishing retailers promise product and can't deliver. I would humbly suggest contacting your bank immediately and DISPUTE THE TRANSACTION IN WRITING.
With respect, if you don't than you'll be stuck with what you're going to get handed to you.
So, with that said, best of luck -- 'cause you're going to need it.
It's far too often that home furnishing retailers promise product and can't deliver. I would humbly suggest contacting your bank immediately and DISPUTE THE TRANSACTION IN WRITING.
With respect, if you don't than you'll be stuck with what you're going to get handed to you.
So, with that said, best of luck -- 'cause you're going to need it.
Posted by wjk898 on 2013-01-10:
Ashely did the same thing to me. Far as I can tell they NEVER have available the item(s) you purchase. This site and several other ALL have nomerous complaints of this exact nature. I was lucky. I cancelled my order becuase I was leaving town for 6 months and they couldn't give me a date they would deliver the item. Fortunately for me they gave me a refund on the spot. But you will see, most people are not so lucky.
Although I am a big proponent for cheap "throw away" funiture (because for the most part, that is all you can find these days), stay away from this outfit. This is NOT an isolated experience. This store shows stuff they often have no ability to deliver. Read this and other sites. You'll see.
Although I am a big proponent for cheap "throw away" funiture (because for the most part, that is all you can find these days), stay away from this outfit. This is NOT an isolated experience. This store shows stuff they often have no ability to deliver. Read this and other sites. You'll see.
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