Puente Hills Toyota - Bad Customer Service in Service Department
Routine Oil Change - Complaint
INDUSTRY, CALIFORNIA -- I went to take my car to Puente Hills Toyota for an oil change today.
I have been taking my car to the dealership since it was bought and they have been doing all the oil changes and maintenance during that time. I have never seen my car leak any fluid before and today they informed me that they need to replace the oil pan because the threads are stripped. It was sealed and not leaking before I took it there. Their reasoning is that at my mileage wear and tear is normal. Sounds like BS to me. Wouldn't the threads get stripped due to tightening the plug too tight?
I asked to speak with the service manager and he became very rude with me when explaining the situation, and several times even screamed at me. This caused me to become angry and unprofessional as well and eventually another manager came in to talk. Finally I told them to have my car washed and brought out to me because at that point I was ready to leave. The manager looked directly at the sales lady helping me and said "no, he gets no car wash today".
A car wash is always complimentary at every Toyota dealership that I've been to when getting service.