Vitacost - Beyond Horrible Customer service, charged twice
double charged - Complaint
BOCA RATON, FLORIDA -- I ordered products as I do every month. NOTE: I have been buying from them monthly for years. I ordered over $50 worth, they preauthorized charge, shipped part of invoice and PUT CHARGE THROUGH. Just now they shipped back order AND CHARGED MY ACCOUNT AGAIN!!
I called customer service...AMY was the customer service person...extremely rude, would not let me talk...
WHEN I TOLD HER THE BOTH CHARGES HAD GONE THRUOGH, SHE TOLD ME IF I CALLED MY BANK TO REVERSE THE CHARGES, I WOULD BE BANNED FROM BUYING FROM THEM!!!
is that legal??
this is not the same company it was...SHOP ELSEWHERE!