Vitacost - Beyond Horrible Customer service, charged twice

Posted by Soaring Consumer on 2013-01-09:

Go to the bank and have the charges reversed, also inform them of the threat. The intent to defraud is very apparent and threatening you like that is a violation of the merchant processing agreement with VISA and Mastercard. The card issuer will investigate and may possibly suspend or revoke the company's ability to accept credit cards. You may also need to get the account number changed to avoid the possibility of additional fraudulent charges from the company.

Posted by VitaCat on 2013-01-09:

I am so sincerely sorry for the inconveniences you experienced. We do not charge for items until they are invoiced and shipped, because we don’t want to hassle our customers with refunds if it isn’t necessary. Since your order split shipped, you received a charge for the items on the first shipment and a charge for the items on the second once they released. I can assure you that you weren’t charged more than we advised you would be when you placed the order. If you would like for me to check on this for you, please email me at Catherine.Corey@Vitacost.com with your order information. I would be more than happy to investigate and resolve any issues for you. The reason that you were told that you wouldn’t be permitted to make further purchases is because we resolve all issues in accordance to our terms and conditions and to the best of our ability to ensure that our customers are satisfied. When we receive a charge-back, the financial institution heavily fines us which we try to prevent whenever possible. I am sorry for any and all inconveniences.

Catherine Corey
Social Media Marketing
Vitacost.com
1-800-793-2601

Posted by At Your Service on 2013-01-10:

Thanks for your input Catherine. It's good to know you're trying to help resolve the issue.