OfficeMax - Still waiting...
Desk - Complaint
ONLINE, HAWAII -- I ordered a desk in November as a Christmas present for my husband. It is now January and I still have not received the desk. I called the customer support people and they just said it was "backordered". No apology for the delay, no apology that their website doesn't indicate it is not in stock, nothing.
Due to my poor experience with the phone line, I sent an email to customer support complaining about the crappy customer support lady, and complaining that I didn't have my desk yet. No response. Emailed again, no response.
Finally, I responded to the email that I received when I made my purchase. That person told me that my desk is being shipped directly from the manufacturer and they (OfficeMax) has no idea if it shipped or not, or when I could expect it.
Horrible horrible customer service. If it doesn't arrive soon I'm going to the Better Business Bureau.