Dish Network - Complaint About Terrible Customer Service
Satellite Television Service - Complaint
ATLANTA, GEORGIA -- After over 2 years of being a customer of Dish Network, their DVR system started to fail. Programs were deleted and shows were not recorded. After complaining to DISH, the sent a new unit, this unit started turning itself off after 5 hours of use, we called customer service and they would not help us. Then to top things, some shows were deleted and again we called Dish. They had nothing better to say that it was our fault. I requested the possibility of having a hard drive to one of their other units so we can have a back up for their unreliable DVR, to which they responded that they did not do this. I inmediaytely proceeded to cancel their service and switchwd to Comcast. So far we are very happy and paying about the same. Beware that our charge went uup to $120 per month, which was over $40 from our original charge. But really the problem is that Dish is frankly terrible and their image quality is not good, plus service will go out every time it rained.