Whirlpool - Poor Service And Product!
Fridge - Bottom Freezer - Complaint
I purchased this fridge SIX MONTHS ago at Nebraska Furniture Mart - and the compressor died! Since it was under warranty, I called Nebraska Furniture and they put me in touch with A and E. A and E came out the next day and said a new compressor was needed...the serviceman ordered it and said it would be a week. (I couldn't believe it, we have people coming in and I don't have a fridge - but why kill the messenger!) That day, my husband called Whirlpool and Nebraska and they overnighted the part rather than waiting a week for it to arrive! I called A and E when I rec'd the part (the next day) and was told they would install it a week from yesterday!
Now remember this fridge is SIX MONTHS OLD -- so, my thought was fix it or give me a new fridge! With pressure from Whirlpool - A and E finally said we can move up the repair by one day!!!!! WHAT??? I'm without a fridge, I have company coming...you can't help... NO!!!!!! Whirlpool and Nebraska, although they were nice they were virtually useless. (And my food inside the fridge and freezer was toast!)
Do not buy anything from these people because NEBRASKA furniture has a contract with WHIRLPOOL and Whirlpool has a contract with A and E..who could care less if people are serviced well - they have the contract, they get paid - whether the customer is happy or not! My hope is that we apply pressure to the retailer - Nebraska, the wholesaler - Whirlpool - to give consumers adequate service from the products they sell!