Supershuttlecr.com is Crappyshutter
Transportation service - Complaint
SABANILLA, COSTA RICA, FLORIDA -- I caution anyone coming to Costa Rica and AVOID like the plague Supershuttercr.com because they are THE WORST transportation service. They are prone to making false confirmation, more interested in getting your money and breaking promises of being reliable. I booked a round trip in Los Yoses to Mount OSA.
The hostel staff was given all information with directions, contact phone numbers and dates and time for Mount OSA. In turn, the staff emailed the information to the shuttle service a week before I was scheduled for pickup; also I requested a taxi service up and down the mountain from the eco-community.
The manager even TOLD the hostel staff, who spoke Spanish, they can arrange pickup and drop off with an arranged taxi service which was $20 extra. Thus the total cost of the trip round trip was $160: $60 one way (for round trip $120) and $20 for the taxi service (for 2 days $40).
The service didn’t send a confirmation regarding or reiterating the details after the phone call. On the eve of my trip, then, and ONLY THEN, I received an email for payment only. Also, Javier’s details only listed the dates I was leaving and returning and how much I’m to pay for my trip. Nothing else was provided as to where I was being dropped off and the name of the taxi driver or service at Mount OSA.
I sent my PayPal payment and requesting that he confirm by replying with an outline of the complete details as I provided a week ago. Before retiring for the evening, there was no response and by the next morning, still no email.
Even the driver had no idea what I was talking about and the situation gotten even worse once I arrived at Mount OSA. The driver asked me, where do you need to go? The dispatcher lacked to provide a drop off and pick up location. So the driver, after several attempts, kept calling the office till he gotten Javier when at that time, the driver was instructed in finding a taxi, provide direction and PAY the cab driver.
Before the date of my return, I had emailed and EVEN CALLED Javier in verifying my pickup from the mountain and being dropped off at the tour office for the shuttle arrival. Javier kept saying “Yes, yes” to everything I said without even acknowledging he even understood. I sent my email and requested a confirmation which should be answered by Saturday because I schedule to leave for Sunday afternoon. He never replied.
Once again, I had to arrange my own taxi service going down the mountain and PAID $40 rather the $20. The tour office manager, where I had to wait for the shuttle, was so generous and spoke to Javier and explained the situation. She repeated his words that I should expect a reimbursement when the return driver arrives, however, the driver stated that he didn’t have any additional funds to pay me back – yet he had money for filling up the van.
I explained to the driver that evening, also the situation about why the service owes me $40; he even called the office but spoke to another driver. He repeated that the office will pay me back via PayPal after New Year’s (I left on New Year’s Eve).
Well, on 2 Jan 2013, no such email regarding reimbursement was received so I sent a request for a ‘refund’ which the service unprofessional completely and simply ignored.
The hostel staff has called numerous of times and throughout the day, he was lucky to get ONE pick up and each time inquiring about refund; Javier's answer was always different. Either there was a problem with the computer or they've already sent it; whatever the case - always a lie.
As of 10 Jan 13, it’s been 11 days since my return from Mount OSA and I still haven’t gotten my refund. Earlier today the hostel staff, after making contact for 2 weeks, had informed me that the manager again claims he sent payment, but no such transaction has been made.
DO NOT USE THIS SERVICE! AVOID at any cost from scheduling for transportation service with Supershuttlecr.com because Javier Ortiz Rojas is a cheat and liar! The hostel has called numerous of times and throughout the day, the staff was lucky to get ONE pick up and each time a different answer every time; none has been ever true. The service kept insisting they made a payment, the hostel sent a two snapshot of my Paypal account and nothing indicated a refund was deposited.
As of 17 Jan 2013, the company continues in refusing to answer any emails or phone calls for what he owes!