Brother Printers - Could Be A Lot Better
I bought the Brother MFC-8690DW in early 2012. As a printer it has been reliable so far! That's the only good thing I've found about it. I purchased it at Costco.
At the bottom of the printer find the drawer that holds the paper supply. With any good planning Brother could have made it hold an entire ream of paper. It holds about 3/4 ream. Which is a bummer when you now have to find a place to store the unused portion of the ream.
Every other brand of laser printer I have ever used has worked like this. Just above the paper drawer is a door you open if you want to feed the blank paper through this way instead of using the drawer. (It's used for thicker paper or labels). On all other printers you open that door and put the paper in the slot, when you do this the printer then automatically knows to use this feeder and not the drawer. NOT the Brother. I called and spoke with Brother customer service and after trying a couple things that did not work I was told it was the programs fault and I would need to contact them if I was going to make that feeder work. (Funny, I'm using the same program I used with the other printers) I never had to do that with any other printer. OK, so that feeder is useless.
Since I have them on the phone, I ask for help with making my laptop print wireless to the Brother. I was told I'll need to contact the Router manufacturer to obtain some information. (Funny, I've never had to do that before either). So it won't print wireless unless I want to spend more time calling someone else.
Call it bad customer service or whatever you want. My printer does not function properly and they can't/won't fix the problem!
If you want to receive a fax (now remember this is supposed to be an all in one printer/fax/scan) here is all you need to do. When the phone rings press the hook button then press 2 then press the start button then scroll down to "receive" then push OK. REALLY Brother that's the best you could come up with. I have to push 5 different buttons to receive a fax. Wow I'll give it 2 stars because it prints well but, I'll never buy another Brother!!!