Penske - Very Dissatisfied With Equipment failure....
26 Foot Truck and Car Hauler - Complaint
LAVERGNE, TENNESSEE -- I rented a truck and car hauler to move across the country. The car hauler jack broke off halfway through our trip, we sat for 4 hours waiting for it to be repaired so we could continue on. Then the truck engine lights started coming on, which caused us to have to stop more and keep calling roadside assistance.
When we finally did arrive at our destination, a trip that should have been 13 hours ended up being 20 hours, it was 2 in the morning. We had to wait for someone to come remove the car hauler so we could get to the back of the truck. We weren't able to unload because of the time. We unloaded the next day which ruined all of our prepaid plans for the day. We went to return the truck the following day and once again broke down, with smoke coming out and all of the engine lights on, we pulled over and left the truck because I had to get the friend that helped me move here to the airport, they almost missed their flight because of another breakdown. The truck, on every incline,, slowed down to 40 mph, we were told that this was probably a transmission problem. This was the worst experience! I emailed Penske and received the hauler free and a discount on the truck, which was really not satisfactory to me. I can't even believe the problems we had with this equipment!