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Foster Appliance - Dangerous Repair Service and Worse Management

repair of Maytag stove - Complaint
Review by scottyhayward on 2013-01-11
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
IOWA CITY, IOWA -- A service tech from Foster Appliance installed a new pilot in our stove on Mon. 12/31/12. He left without testing the stove. When we turned it on, it smelled funny, and then soon caught fire. Luckily my wife and I were standing in the kitchen right in front of the stove when it caught fire, and we quickly extinguished it with a fire extinguisher. The house filled with toxic smoke. It took over an hour to air it out, and of course there was a film of dust over everything and the stove was a mess. I left a message about the fire on Foster's answering machine, but since the next day was a holiday, I figured that I wouldn't hear from them until Wed. I didn't hear from them, so I contacted them late Wed. morning. I was told that they had not listened to their messages yet. That afternoon they sent the same "service" tech to our house. He said that the fire had been caused by his leaving a tool in the burner. He made no attempt to clean the stove (or anything else), and said that we would not be charged for his return visit. He said the stove was OK, but again he made no attempt to test it, which now would first involve cleaning it. I called and talked to a boss, complaining about the food we lost and the mess caused by the fire extinguisher. He acknowledged responsibility but offered no compensation. The next day a boss from Foster talked to my wife and offered a $50 gift card from a grocery store. Again, they made no offer to help with cleanup. During the next several days, my wife and I cleaned up the house, leaving the stove for last. On Sat. 1/5, we got our stove cleaned finally, which involved scraping melted plastic from the broiler in addition to all the dust. Then we tested the oven and, guess what?, it did not work! I called Foster and ran the whole story down to the secretary. They sent one of the bosses (Garrett) out. He gave me the $50 gift card. I asked him if he felt that this was adequate compensation, and he said "no". But he offered nothing else but apologies. He took pictures of the stove, seemingly oblivious to my telling him that he was taking the pictures AFTER WE had cleaned it. He told me that the fire had burnt up the new pilot, and that he would send his other service tech out Monday morning to fix it. That was the last we ever heard from them. When we got a tech from a different company to finally look at the stove, it turned out the pilot was not actually burnt up. It just needed adjustment. Now that I've been telling my story around town, I keep hearing horror stories from other people. STAY AWAY FROM FOSTER APPLIANCE!!
Comments:1 Replies - Latest reply on 2013-01-12
Posted by At Your Service on 2013-01-12:
You should have followed up with them, requesting to cover the cost from the technician coming out from a different company.

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