Conn's - Keeping Track is Hard to Do!
Washer/Dryer - Too Many Contracts - Complaint
HOUSTON -- I’ve bought MANY things at Conns. I’ve had several accounts – and have paid those accounts off in full. In November I went in to purchase a washer and dryer. I was VERY VERY specific with the sales person – “I have TWO accounts – I do not want this purchase set up on a THIRD account.” You know every time you call to make a payment over the phone they charge you $3 for EACH account – and having three was ridiculous. So the sales person promised me faithfully that it would be set up on TWO accounts. I make my payments – via the phone – calling Conns corporate to make the payment. Long story short – the sales person “missed” one of my open accounts (after all there were TWO) – and then created a third account for the new purchase. NONE of my payments had gone towards the new account – and their friendly collections department started calling me – and did not accept my story that there should only be two accounts. SO, it’s another phone call to the store – a trip back to sign a NEW contact condensing two accounts into one.
Meanwhile – while I’m waiting for this to be straighten out I can’t make the UNEXPECTED payment until my next check, collections is calling my cell phone at 9pm, and calling me at work. Plus I'm pretty sure that when it's all said in done someone will eventually inform me that I've lost my 0% financing because of the late payment. Joy. I asked the sales person – who was basically responsible for this mistake – to call off the collections call – she cannot. “Just ignore them.” Up to this point I was a happy camper - but this is just unnecessary stress that I didn't need. This will be my LAST purchase from Conn’s. Customer Service has just gone OUT the window. Not happy.