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Conn's - Keeping Track is Hard to Do!
Washer/Dryer - Too Many Contracts - Complaint
Review by Deborah77484 on 2013-01-11
Rating: 
HOUSTON -- I’ve bought MANY things at Conns. I’ve had several accounts – and have paid those accounts off in full. In November I went in to purchase a washer and dryer. I was VERY VERY specific with the sales person – “I have TWO accounts – I do not want this purchase set up on a THIRD account.” You know every time you call to make a payment over the phone they charge you $3 for EACH account – and having three was ridiculous. So the sales person promised me faithfully that it would be set up on TWO accounts. I make my payments – via the phone – calling Conns corporate to make the payment. Long story short – the sales person “missed” one of my open accounts (after all there were TWO) – and then created a third account for the new purchase. NONE of my payments had gone towards the new account – and their friendly collections department started calling me – and did not accept my story that there should only be two accounts. SO, it’s another phone call to the store – a trip back to sign a NEW contact condensing two accounts into one.
Meanwhile – while I’m waiting for this to be straighten out I can’t make the UNEXPECTED payment until my next check, collections is calling my cell phone at 9pm, and calling me at work. Plus I'm pretty sure that when it's all said in done someone will eventually inform me that I've lost my 0% financing because of the late payment. Joy. I asked the sales person – who was basically responsible for this mistake – to call off the collections call – she cannot. “Just ignore them.” Up to this point I was a happy camper - but this is just unnecessary stress that I didn't need. This will be my LAST purchase from Conn’s. Customer Service has just gone OUT the window. Not happy.
Meanwhile – while I’m waiting for this to be straighten out I can’t make the UNEXPECTED payment until my next check, collections is calling my cell phone at 9pm, and calling me at work. Plus I'm pretty sure that when it's all said in done someone will eventually inform me that I've lost my 0% financing because of the late payment. Joy. I asked the sales person – who was basically responsible for this mistake – to call off the collections call – she cannot. “Just ignore them.” Up to this point I was a happy camper - but this is just unnecessary stress that I didn't need. This will be my LAST purchase from Conn’s. Customer Service has just gone OUT the window. Not happy.
Comments:
Posted by olie on 2013-01-13:
When you purchased your appliances, did you take your already-opened cards or statements? This would allow the salesperson the opportunity to make sure your purchase was entered on one of the accounts you already had.
Sometimes, though, the store switches credit companies. Our local appliance store has done this. We've gone in with a "current" card, and found out that the store was no longer using GE Credit or HSBC or whatever.
And a lot of companies charge extra for human service, whether it's over the phone or at a teller. We use a bank teller to get a cashier's check to pay our mortgage,and it costs $3.
We'd tried online payments, but the mortgage company would take 4 or 5 days to withdraw the money. We weren't getting late fees, but the delay would wreak havoc with my check register balance. (As trmn8r suggests, I use a register and not the online banking to try to keep track of my balance.)
Sometimes, though, the store switches credit companies. Our local appliance store has done this. We've gone in with a "current" card, and found out that the store was no longer using GE Credit or HSBC or whatever.
And a lot of companies charge extra for human service, whether it's over the phone or at a teller. We use a bank teller to get a cashier's check to pay our mortgage,and it costs $3.
We'd tried online payments, but the mortgage company would take 4 or 5 days to withdraw the money. We weren't getting late fees, but the delay would wreak havoc with my check register balance. (As trmn8r suggests, I use a register and not the online banking to try to keep track of my balance.)
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