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CCA Cleaning Solutions

Carpet Cleaning - Complaint
Review by jmolitor79 on 2013-01-11
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
INDIAN TRAIL, NORTH CAROLINA -- This organization conducts business in a manner that is remarkably unprofessional, and warrants a warning to consumers entertaining any thought of using them for any of the services they offer.

On our initial experience with them, they were unable to accommodate our preferred dates and then on the date they chose as a preferred, they were unable to conduct the services at the property and cancelled. We had to reschedule the carpet cleaning, and move in ready cleaning service to over a week after the time frame we required. When they concluded their tasks, the cleaning team left hardwood floors covered in dirt throughout the home, bathrooms were left un-serviced, floorboards remained dusty and the kitchen and fridge services were considerably underwhelming. Even after specifically addressing the dusting of blinds and floorboards prior to scheduling the service, and directly with the cleaners on site, they left many of them unattended to. When they completed their carpet cleaning service, although some of the larger stains were partially removed, the carpets remained substantially soiled and spotted throughout. The stairs were damp but no signs of service were visible.

It appeared the tech simply addressed larger spots, not remotely inclined to be thorough. We addressed our concerns with the tech. After using a filthy towel to try wipe up a few of the pointed out stains, his was response was there was nothing further he can do. After a more complete inspection of the work, raising our concerns with the owner, providing photo evidence and essentially two days of dispute, the owner set an appointment between 1-5pm another day with 1 hour notice before their arrival. We received notice 35 minutes before the arrival and the tech arrived WITHOUT a carpet cleaner. Overall: unprofessional, untimely, inconsiderate, clearly inexperienced, and most importantly; unwilling to reasonably mitigate their mistakes.
Comments:1 Replies - Latest reply on 2013-01-12
Posted by BigAl on 2013-01-12:
Good review. Very helpful information was provided in a concise way.

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