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Dish Network Flat Out Lied to Me to Get Me to Sign Up
Complaint
Review by elmojoarder on 2013-01-11
Rating: 
DELRAY BEACH, FLORIDA -- Sales representative lied to me to get me to sign up. and dish refused to resolve issue
i called dish to sign up for Dish Network and the sales representative signed me up for 3 HD TVs with DVRs.
when the installation took place I noticed I only had 1 HD TV and ! regular TV and no DVRs. big difference from what I bought. so I called the next day and after being on the phone for 2 hours being transferred from dept to dept a second repair order was put in place. so I went home that night and nothing was changed. I still had 1 HD TV and 1 regular TV and my bed room TV still didn't work. so I called dish again and after being on the phone for another hour to hour and a half I was being told that for me to get the 3 HD TVs and DVRs I would have to pay an additional 400 plus dollars. if that was the case I would have never even signed up for dish. so I went ahead and canceled the account which was within a week of me signing up. and now dish wants me to pay them $470.18 for a early cancellation fee when it was there fault that I wasted a whole week messing around with them and they lied and wasted my time. I tried to contact dish many times since then and tried to plead my case but no1 there is willing to help. they also blamed me for not sending the receivers back in time but that was because they sent me 1 box and I couldn't fit all three receivers in one box and had to call them again to get another box, which is why it took me longer than usual to send the items back.
i called dish to sign up for Dish Network and the sales representative signed me up for 3 HD TVs with DVRs.
when the installation took place I noticed I only had 1 HD TV and ! regular TV and no DVRs. big difference from what I bought. so I called the next day and after being on the phone for 2 hours being transferred from dept to dept a second repair order was put in place. so I went home that night and nothing was changed. I still had 1 HD TV and 1 regular TV and my bed room TV still didn't work. so I called dish again and after being on the phone for another hour to hour and a half I was being told that for me to get the 3 HD TVs and DVRs I would have to pay an additional 400 plus dollars. if that was the case I would have never even signed up for dish. so I went ahead and canceled the account which was within a week of me signing up. and now dish wants me to pay them $470.18 for a early cancellation fee when it was there fault that I wasted a whole week messing around with them and they lied and wasted my time. I tried to contact dish many times since then and tried to plead my case but no1 there is willing to help. they also blamed me for not sending the receivers back in time but that was because they sent me 1 box and I couldn't fit all three receivers in one box and had to call them again to get another box, which is why it took me longer than usual to send the items back.
Comments:
Posted by jonthethird on 2013-01-12:
What did the contract call for? Never take anyones verbal assurances: get it in writing.
Posted by Jeff on 2013-01-13:
Dish Network is the WORST. If you cancelled in a week, they should NOT be trying to charge you for anything. Ridiculous. Make sure you cancel your credit or debit cards if you gave them it because they will probably try to charge them for the 400 plus bucks. They are theives.
Posted by BeckiB@DISH Network on 2013-01-16:
I apologize that you were not set up with the correct equipment. Please email me at becki.barned@dish.com so that I can assist you with this further. Thank you!
Becki Barned
DISH Internet Response Team
Becki Barned
DISH Internet Response Team
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