Direct TV - Early Termination Fee
ELMHURST, ILLINOIS -- I am a disabled widow on social security disability. I took out a package a year ago. I fully intended to stay a customer. The picture is great the customer service is helpful and pleasant. I have become unable to stay in my home, which I did not plan. I was an excellent customer and intended to continue to be excellent. It has become necessary to move in with my son and his family. They already have a service in place and do not want a dish attached to their house. Therefore, since I cannot forward my service to a new place I have to pay a early termination fee of $220.00. This a lot of money for me. I have tried to get them to see how unfair this practice to people who have no control over their circumstances to pay this fee. It is not like I am being a jerk or trying to cheat them or be sneaky and ditch them.
But now I must say I am so disappointed to be treated this way that I say be very careful if you die before your 2 years are up your family will probably have to pay $220.00 because you cannot forward your service to heaven.