Levitz Furniture Corporation Complaint - Customer Service Nightmare!
CONNECTICUT -- I too have had nothing but trouble since ordering from Levitz. In short we ordered a dinning room table and buffet on July 6th 2005, and after multiple delays it was finally delivered on Dec 3 2005...of course damaged. I am still waiting for a replacement glass door. I can understand delays in production,, but what is inexcusable is the 1/2+ hour that I needed to wait on the phone every time I called, as well as the rude, misleading and downright lies that customer service representatives provide customers. Even at the supervisory level there is nothing but deceit. I'm sure many of you have talked to Theresa Moore...well after hearing her give me the runaround multiple times I went so far as my read the companies mission statement verbatim to her in which it says customers are are #1 priority. There form of compensation.... merchandise certificates for a future purchase. That really doesn't help me. This company has very misleading business practices and I urge people to think twice about ordering anything from them. In fact during the total liquidation sale at one of their closing stores I saw the exact set that I waited 5 months for with its price marked up......FOR A FLOOR MODEL!!!!!!
I do offer a suggestion..... I have learned to ask to speak to the customer service manager Orlando Nokia. He has actually been helpful and I received some positive results from dealing directly with him. I hope this helps as there are too many of us out there that have been burned by this company.