Charter Communication - Dishonest Company

Bundle Services - Complaint

Review by dan188 on 2013-01-13

Rating:

SPENCER, WISCONSIN -- I would like to know how many Charter customers had contracts that Charter has fail to keep. I had their TV, Phone and Internet service. They raised my rates after the first year of a two year agreement. I called and complained and the Lady I talked to hooked me up with another two year deal at a better rate. When I talked to her I was very clear about this agreement and that it was for two years with no rate increases.

After the first year my rates went up again and I call for an explanation. I was told and I quote I know what your problem is your contract year is up and the prices increased, I have had a lot of calls on this. I was not happy but the people I talked to told me that is my agreement and we have it on file. I have asked twice for a copy of the contract agreement and they have failed to send me one after telling me it will be in the mail. I cancelled my services and was told I would see a service tech to disconnect my service on Jan 8th it is know January 12Th and I am still waiting for a call when he will be here to disconnect my service.

I was told by Charter he would call that day between 8 and 5 when he will be here, I was going to give them back there equipment but the refuse to pick it up and are billing me for it. One of the most dishonest companies I have dealt with and would not recommend them to anyone.