Overstock.com - Bait and Switch

Deodorant - Complaint

Review by adjiii on 2013-01-13

Rating:

I ordered five 4 packs of Axe deodorant to put into care packages for Christmas. Overstock sent me 5 individual sticks. Then, they said they will send the right amount out. They sent 5 sticks again, and closed the customer service complaint as "buyer remorse"! They have since changed the description of what I ordered. Even their customer service gave me a link to the exact product I ordered, copy and pasted the description into the body of the e-mail, but manipulated it to make it look like the description was for what they sent me. Bait and switch tactics, and bad customer service. DISHONEST!

Comments (3)

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Comments:

Posted by trmn8r on 2013-01-13:

"Bait and Switch" is a very specific kind of activity, and this does not sound like it is bait and switch. It is closer to more general false advertising, based on your description.

Posted by At Your Service on 2013-01-13:

Do you have the link to show what you were suppose to receive?

Posted by O.co on 2013-01-15:

adjiii, I am so sorry there was an issue with your order and we woud love to help you. Please send your order number to: social@overstock.com