Time Warner TV - Worst Cable TV Experience
TV service - DVR - Complaint
MILWAUKEE, WISCONSIN -- Worst experience in cable TV!
Digital Cable TV from Time Warner was a disaster. The picture froze every few minutes, it recorded random shows on random channels rather what was programmed. When I called customer service, someone with an Indian accent so heavy it was barely legible, took their time to repeat EVERYTHING I said, and then reset my TV box. This went on for 4 weeks, with people from India resetting my box daily. Congrats, Time Warner on saving money by outsourcing!
Finally, I called to cancel TV service, and was informed that my TV box is damaged. This gentleman offered to credit me for the full amount due for TV service, because of my bad experience. Nice, right?
The bill came in, and lo and behold - there was no credit. I called numerous times, inquiring about credit - instead, Time Warner disconnected my Internet service, which I had for two years prior, was not a part of TV service, and was billed separately.
I called, for the 19th time, and Lakisha informed me that she knows nothing, nothing at all, about any credits, she can't care less (her words) about my bad experience with Time Warner, and if I don't pay the TV bill, my Internet will stay turned off, and Time Warner will forward my account to collections. Way to provide Customer Service, Time Warner!
I would drop Time Warner Internet in a heartbeat, because this is a horrible company, unfortunately, there is not other provider in my area.
Don't use Time Warner!