SiriusXM - Sirius Has Stolen Money From My Account
Satellite Radio - Complaint
TEXAS -- Dear Mr. Zarella
I am a very dissatisfied customer of your company, and here is the short story. I purchased a 2012 Mustang for my wife in November 2012, it was a Christmas present for her. I had the car loaded with everything Ford offered including Sirius. The Sirius program came with the car and was to run for 12 months, in March of 2012 I purchased a 2012 Ford F150 STX for myself and it came with 6 months of Sirius.
Then fun started, immediately I begin getting calls for late payments for both account as well as bills through the mail, along with marketing material asking me to join, when I was already a customer. Each time I explained to your customer service people the situation and it would stop for a while then pick up.
In September of 2012 Sirius took 93.61 out of my account, I immediately ask to see any authorization given to Sirius to make withdrawals from my account. Verbal or written, that request has been made to your folks as resent as 4 weeks ago and I have yet to receive a copy of the authorization, that is illegal!! Both of the accounts have now been canceled, without allowing the Mustang to receive its full 12 months of service.
What do I want? I want my 93.61 back or a copy of the authorization, I want the service to the Mustang restored for 6 months, and I want your people to stop calling me with threats of service termination for accounts that are no longer in service and I want your marketing department to stop sending me materials.
We have a group here in Texas called the PUC as well several consumer protection groups each of them will receive a copy of this letter
I am a very serious man, the kind of man who when he washes his hands he washes up to the elbow that means I follow through on everything I start, so don’t just think I’m someone to blow off, I would recommend you take this letter and me very serious.
You have 10 days to respond!!!