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New Samsonite Luggage Handle Sliced My Hand Open
Samsonite Suitcase - Complaint
Review by sandramblades on 2013-01-14
Rating: 
Resolution Update on 02/01/2013:
Samsonite contacted me with the offer of a new suitcase; it arrived today.
Samsonite contacted me with the offer of a new suitcase; it arrived today.
ALLENTOWN, PENNSYLVANIA -- I travel for a living and in September purchase a new Samsonite suitcase at the outlet in Reading PA. The rubber on the lifting handle starting coming off in November and finally in December as I reached to lift the bag, my hand was sliced. I was in Denver heading to the airport and had to stop and get stitched. Travelled home the next day with duct tape covering the handle.
I called customer service and have been getting the run around. Am now told that I need to purchase a new suitcase and it is normal wear and tear. Really? the suitcase was used 5 times. You mean to tell me that the handle should disintergrate after 5 uses.
I called customer service and have been getting the run around. Am now told that I need to purchase a new suitcase and it is normal wear and tear. Really? the suitcase was used 5 times. You mean to tell me that the handle should disintergrate after 5 uses.
Comments:
Posted by trmn8r on 2013-01-15:
Yeah, that's the problem with luggage. Both the manufacturers and airlines get away with that "normal wear and tear" line.
Assuming the bag was not mishandled, that is a very short amount of time for it to fall apart. Do you know that the handle was not struck hard with a sharp object, for example?
Assuming the bag was not mishandled, that is a very short amount of time for it to fall apart. Do you know that the handle was not struck hard with a sharp object, for example?
Posted by BigAl on 2013-01-15:
5 months does seem like a short time for the handle to wear out but handles are replacable. As far as the injury to your hand---you had a 2 month warning that there was a problem yet you did not address the issue. Had you addressed the problem when first noticed it is possible that the handle could have been repaired rather than now neededing to be placed. For sure you would not have cut your hand.
Posted by At Your Service on 2013-01-16:
If you want it to look reasonable but be protected, you can get handle wrap from a bike shop.
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