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Southwest airlines agent - Rude ticket agent at Albany airport
Rude ticket agent at airport - Complaint
Review by mehmer on 2013-01-15
Rating: 
NEW YORK -- Normally, ticket agents are very friendly working for Southwest. However, today an extremely rude agent was working this morning in Albany. My Daughter was flying back to Ft. Lauderdale on a 8:45 am flight with a baby and a small child. Normally the agent issues me (Grandma) a pass so that I can help my Daughter through security with the two small children. This particular agent named Ashlee would not only issue me a pass but told me it was the policy of the airport not to do that. I spoke with the information booth personal who told me that was not the case. I went back to tell Ashlee she misunderstood the airport policy, and she told me in quite a few sentences that she was right. Please have her learn some manners!!!
Comments:
Posted by BigAl on 2013-01-15:
Just because you do not agree with the ticket agent does not make the agent rude. If the ticket agent has the responsibility to issue a pass the agent would be the person most knowledgeable of the rules.
Posted by trmn8r on 2013-01-15:
It sounds like Ashlee needs to be brought up to speed.
If I were in grandma's shoes, I would call the airport and address this with someone in management. You have the airline and employee name - they should be able to attend to this.
It would be to your advantage to do this, as you may run into Ashlee again one day. SW is a pretty good outfit - they would probably respond appropriately when this is brought to their attention. Good luck.
If I were in grandma's shoes, I would call the airport and address this with someone in management. You have the airline and employee name - they should be able to attend to this.
It would be to your advantage to do this, as you may run into Ashlee again one day. SW is a pretty good outfit - they would probably respond appropriately when this is brought to their attention. Good luck.
Posted by yoke on 2013-01-15:
Ashlee may be going by what SWA is telling her to do. If the person at the information desk gave different info then I would have asked that person to please tell Ashlee or have the person at the information desk find someone else who could have gotten the pass.
Posted by mehmer on 2013-01-15:
I did contact airport personel and he told me it was up to the airlines-----NOT the airport as Ashlee had told me.He was WILLING to issue me a pass, but my Daughter had already gone through security. Gramma
Posted by mehmer on 2013-01-15:
I did contact airport personel and he told me it was up to the airlines-----NOT the airport as Ashlee had told me.He was WILLING to issue me a pass, but my Daughter had already gone through security. Gramma
Posted by Dryer Lint on 2013-01-15:
Info desk person can't issue you a gate pass, no more than the guy working at the Starbucks can. Its airline discretion and these weren't unaccompanied minors.
The bigger question is how did parents for years manage two children without help?
The bigger question is how did parents for years manage two children without help?
Posted by mehmer on 2013-01-16:
Must be Dryer Lint hasn't traveled with small children. Going through security, having to open up your baggage while closing up a stroller, taking off shoes, and carring an infant and having to hang onto another is not easy. People in the past did not have all the security rules. And, yes, the airlines CAN issue passes. I have gotten them in the past.
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