Southwest airlines agent - Rude ticket agent at Albany airport
Rude ticket agent at airport - Complaint
NEW YORK -- Normally, ticket agents are very friendly working for Southwest. However, today an extremely rude agent was working this morning in Albany. My Daughter was flying back to Ft. Lauderdale on a 8:45 am flight with a baby and a small child. Normally the agent issues me (Grandma) a pass so that I can help my Daughter through security with the two small children. This particular agent named Ashlee would not only issue me a pass but told me it was the policy of the airport not to do that. I spoke with the information booth personal who told me that was not the case. I went back to tell Ashlee she misunderstood the airport policy, and she told me in quite a few sentences that she was right. Please have her learn some manners!!!