Free Hd- Ya Right! - Complaint
EASTLAND, TEXAS -- Posted by Giselle on 2013-01-15
I ordered new service with dish yesterday. I pd $153 to get it installed on two TV's. the conformation e-mail said they were giving me a receiver without hd! On that same email- it said if you picked the 250 ch package, (or the two below that) had paperless billing, auto pay, and signed the 24 month agreement you would receive FREE HD FOR LIFE! This is a total scam! After it not sitting right with me, I called back and asked them about this and they wanted to charge me $200. More dollers for the HD receiver! They put me in touch with there account specialist after several calls about this being false advertising. The specialist said he would waive the 200. Fee and I was so happy. After hanging up I thought I would call back and have a conformation email sent to me saying that. I called right back and the guy said he didn't have that in the notes and put me in touch with another specialist! At this point I was furious ! That specialist said the same thing and said she would have to charge me $116. More dollers ! I asked who the other specialist was and if she could get a hold of him - she said no it was impossible! To make a long story short- I made 2 more calls and they said they could get it down to $67. I was furious at this point- shaking- pissed off mad! I probably could of paid that $67 more dollars and been ok. But I decided that wasn't the point. I was blatantly lied to to get me into the two year contract! I did not want to go into a contract for two years based on false advertising and customer specialists to lie to there customers and cause a lot of grief right off the bat! I called them ( hopefully for the last time) this morning to cancel my install. They are suppose to refund my $153. In one to three days! I can only pray they keep there word on that. Thank god I never signed any contract!!!!!! To all of you out there - be real careful with these free gimmicks - it's a bunch of crap!!! After reading all the posts on here, I'm glad I canceled my service!!!!!!!!!