Microsoft Corporation XBox - Too Big to Care
XBox 360 - Complaint
Resolution Update on 01/24/2013:
MS finally came through with the power supply after 6 weeks of me already knowing that I needed one. Works as is supposed to for now.
Wow. Dealing with Microsoft on an Xbox repair is about as much fun as plucking nose hair. My first Xbox failed after 3 years and would cost too much to fix. Being loaded down with expensive Xbox games, I pretty much had to get a new one. Bought it from Amazon on October 23rd of 2012.
December of 2012 and my Xbox heeded the Mayan calendar and ended its world. Not even 3 months old.
Researched on the web and found it's a fairly common problem with the power supply being a POS and it would have to be replaced. Sounds simple, right? Hardly...
The only recourse offered by Microsoft was to send the Xbox to Laredo, TX (where it evidently runs across the border to Mexico) so they can fix it. Instructions specified NOT to send the power supply or any other accessories. I knew if I did send that in I would get back an Xbox that possibly now works, but has no power supply. So I followed instructions.
4 weeks later I get it back. With the neat little note inside that says they didn't do anything to it because it wasn't broken. A little fact here.. I had put a note in the box saying that it was the power supply and I would need that replaced. I assume this was thrown away without even being looked at.
So, 5 days ago, I actually got a kid on the phone from Microsoft support. He agreed that I have been jacked around for weeks on this and a little customer service might be in order. He said he would TRY and get them to drop ship me a new power supply without me sending in the old one. Admittedly, he did say TRY when I called him on it.
Today I get email from them pretty much telling me their policy is not to do nice things for anybody and if I wanted this POS fixed that I had to send in the old one first. They then told me that they were doing me a giant favor and including a return shipping label so it wouldn't cost me to ship. While that is somewhat helpful, it doesn't address any of horrible customer service issues they've handed me up to now. This guy even had the audacity to imply that I should be going thru Amazon to get this fixed? Really?
Do yourself a favor. Get a PS3. I have no idea if Sony is any better, but they darn sure couldn't be any worse.
Last Microsoft product I will ever buy.
UPDATE: Got an email from MS today saying they were sending me a new power supply and that it "would ship within 10 days". I have already used their truly magnanimous offer of a free shipping label and sent the old one in, but they couldn't have known that just yet (I only sent it about 20 minutes before I got the email). We shall see...