La-Z-Boy Customer Service Let Down!
La-Z-Boy Recliner Broken Spring, Poor Quality - Complaint
LAKE CHARLES, LOUISIANA -- I splurged & bought what I thought was a nice 2-piece La-Z-Boy recliner with ottoman. Within a few months the material began to wear & come apart at seams. Then one day a spring broke in the seat. I had bought the warranty so I got in touch with their customer service after much spinning around & being passed from department to department. I just wanted a spring replacement.
When I finally got hold of someone, she was very indignant when she found I was still sitting in the chair. She said they would not replace the spring because she didn't know what all I had been doing to the chair, & it wasn't due to their fault. So, for the price of maybe a $40 part I've sworn off La-Z-Boy & I tell everyone I know what terrible service they have, & definitely not to ever ever ever ever get their extended warranty!