US Floors -

Review by ecology222 on 2013-01-16
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
JACKSONVILLE, FLORIDA -- U S Floors solid locking multi-width strand bamboo was installed in our home via Lowes, Product # 388371. Unmitigated junk! Spongy feel, and any drips leaves permanent white splotches. Even the waffle rug pad made permanent white waffle print on floor.

This product has been discontinued, for good reason no doubt, but Lowes still sells it. 25-year warranty is useless -- nothing applies. Neither US Floors, nor Lowes, will stand behind this product. We are ripping it up and replacing this bamboo with engineered hardwood at our own cost. It's that bad!
Comments:2 Replies - Latest reply on 2013-01-16
Posted by Alain on 2013-01-16:
I wouldn't use Lowes or any other big box store for flooring. They just don't have (as you have pointed out) quality products or very good customer service. We use local flooring stores and local contractors when we install new floors in our house. Thank you for the review and information!
Posted by leet60 on 2013-01-16:
If you have documentation of the 25 year warranty and the damage/defects are supposed to be covered and neither the manufacturer nor Lowes will offer any resolution you may want to file a small claims action. While you may not recover all of your investment some is better than none.

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