Last 30 Months Several Pair of NIkes Instantly Absorbing Ground Moisture
Nike Monarch Sneakers - Complaint
Two and one half years ago I returned a new pair of Nike Monarchs. After informing Nike customer service that the sneakers absorb moisture, even off moist concrete hours after rain subsided. Nike issued me a voucher which allows a submission of the sneakers to their inspector. Subsequent to packaging, wrapping, traveling and mailing my Monarchs to Nike the so called Nike inspector returned my sneakers stating nothing was wrong. I once again contacted Zack at Nikes customer service where he insisted they never heard their sneakers absorbing moisture.
Modells Sporting Goods then decided to replace the Monarchs with a new pair but the new pair had the exact same problem. Generous Modells took back the second pair. Two weeks ago I purchased a new pair of Monarchs at Modells. I figured that Nike had corrected the initial defects I experienced and that for sure, two and one half years latter, a new pair would resist street moisture BUT TO NO AVAIL THEY STILL GET WET.
David of Nike customer service contends they never heard of the problem but to the contrary because I reported this twice 30 months ago!David offered the ceremonial our apologies but nothing more. Astounding, I'm the only customer in the world that has experienced leaking Nikes. I understand Nike is experiencing a class action law suit for sneakers that fall apart. Perhaps a second class action suit is now in order.
Someone in Sears executive office (Sears has nothing to do with this)informed me Nike is using a defective Dupont product, in the soles, called Abzorb. He said it has microscopic air bubbles for cushion but the unforeseen side effects is the air bubbles are absorbing moisture. So Sears knows of Nikes problem but Nike doesn't. Wharton business school calculated that one dissatisfied customer eventually equates to ten lost customers via word of mouth.