Groupon Inc. - Buyer Beware - Groupon Won't Refund Your Money if Voucher Isn't Honored

Groupon Voucher - Complaint
Review by buckbrown3 on 2013-01-18
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
TENNESSEE -- I purchased a Groupon voucher for 3 months membership in a TN health club and 12 personal training sessions. The voucher was valid through January 16, 2013. The merchant refused to honor the voucher, saying that Groupon changed the expiration date without their knowledge. They said Groupon would refund my money. Groupon, on its website, also says it will provide refunds if merchants refuse to honor an unredeemed coupon - exactly what happened here.

Apparently, Groupon, however, defines "refund" differently than the rest of the world. Instead of a refund, they offered only "Groupon Bucks" - which requires you to spend more $ with Groupon. This is NOT a refund.

Buyer beware - if a Groupon merchant arbitrarily refuses to honor a Groupon coupon, Groupon will keep your money and offer you a "credit" to spend more money with them - which is the last thing I intend to do. They refused to provide a refund to my credit card even though I never received the service.
Comments:2 Replies - Latest reply on 2013-01-19
Posted by At Your Service on 2013-01-18:
If purchased recently, have you checked with your bank to have the charge reversed?
Posted by Soaring Consumer on 2013-01-19:
Dispute the charge with your credit card company. If the merchant (Groupon) refuses to honor their own advertised refund policy your financial institution will certainly find in your favor.

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.