Groupon Inc. - Buyer Beware - Groupon Won't Refund Your Money if Voucher Isn't Honored
Groupon Voucher - Complaint
TENNESSEE -- I purchased a Groupon voucher for 3 months membership in a TN health club and 12 personal training sessions. The voucher was valid through January 16, 2013. The merchant refused to honor the voucher, saying that Groupon changed the expiration date without their knowledge. They said Groupon would refund my money. Groupon, on its website, also says it will provide refunds if merchants refuse to honor an unredeemed coupon - exactly what happened here.
Apparently, Groupon, however, defines "refund" differently than the rest of the world. Instead of a refund, they offered only "Groupon Bucks" - which requires you to spend more $ with Groupon. This is NOT a refund.
Buyer beware - if a Groupon merchant arbitrarily refuses to honor a Groupon coupon, Groupon will keep your money and offer you a "credit" to spend more money with them - which is the last thing I intend to do. They refused to provide a refund to my credit card even though I never received the service.